AVP, Relationship Management - Regional & Local Markets; Gulf

Alternate Locations

Dallas, TX (Texas);
Houston, TX (Texas)

Hybrid :
Employee will work 3 days a week in a Lincoln office

will be considered/provided for this opportunity within our company guidelines.

76343

We are excited to bring on an AVP of Relationship Management (Gulf) to join the Group Protection Sales & Distribution organization. In this role, you must be located in tthe Dallas or Houston, TX area as your regular presence in our Dallas or Houston office is required. This position has oversight responsibility in Texas, Louisiana,and Oklahoma.

• Lead and develop a high-performing Account Management organization, fostering a culture of accountability, collaboration, engagement, and continuous growth while developing future leaders and building a strong talent pipeline.
• Shape and execute the Account Management strategy for Regional & Local Markets, aligning resources, service models, and client engagement approaches to drive retention, profitable growth, and exceptional customer outcomes.
• Drive client retention and business growth by partnering with Sales, Underwriting, and other key stakeholders to deliver effective renewal, growth, and relationship management strategies across a diverse portfolio of clients.
• Build and strengthen executive-level client and broker relationships, serving as a trusted advisor and ensuring clients realize maximum value from their partnership with Lincoln.
• Champion the voice of the customer, leveraging client insights, market trends, and feedback to influence business decisions, improve service delivery, and enhance the customer experience.
• Coach, mentor, and inspire talent at all levels, providing meaningful development opportunities, succession planning, and performance feedback that enables individuals and teams to thrive.
• Lead organizational transformation and continuous improvement efforts, optimizing operating models, enhancing processes, and leveraging data and technology to improve efficiency, service delivery, and business outcomes.
• Drive accountability for key performance measures, including client retention, growth, stewardship excellence, service performance, financial results, and employee engagement.
• Partner cross-functionally to deliver strategic solutions, ensuring alignment across Sales, Service, Underwriting, Operations, and Product teams to meet evolving client needs and business objectives.
• Influence the future of the organization by identifying emerging trends, recommending innovative solutions, and helping shape the long-term strategy of the Account Management function.

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 10+ Years Experience in relationship management that directly aligns with the specific responsibilities of this position, including 5+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/stakeholders.
• Experience in strategic planning/execution.
• Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
• Excellent written and verbal communication skills as well as ability to communicate knowledgeable and credibly with senior management and internal constituents.
• Licensing required upon hire.

• Group insurance or sales experience.
• Sales acumen.
• Demonstrated leadership and work ethic experience through campus or community involvement.

• Up to 50%

Applications will be accepted through September 11, 2026, and the posting may be taken down early due to applicant volume.

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and…