Inside Sales Representative

Company Description

Norfolk Iron & Metal is a nationwide steel service provider focused on carbon steel products, reliable service, and on-time delivery. The company supports customers of all sizes with more than one million square feet of warehouse space across multiple U.S. facilities, ensuring consistent product availability. With a fleet of over 120 semi-tractors and 250 trailers, Norfolk Iron & Metal offers next-day delivery to most customers and uses protective roll-top canopy systems to safeguard shipments.

Drivers complete extensive training to help ensure safe, efficient deliveries, supported by on-site rail service and direct mill shipping options.

Team members benefit from a growing organization that offers comprehensive benefits, including

• medical
• dental
• vision
• life insurance
• 401(k)
• paid time off

The Inside Sales Representative is a full-time, on-site role based in Dallas, TX. This position is responsible for managing inbound and outbound sales calls, developing and maintaining customer accounts, and providing accurate quotes for steel products. The role includes monitoring orders, coordinating with operations and logistics to meet delivery timelines, and following up to ensure customer satisfaction. The Inside Sales Representative will identify and qualify new leads, maintain detailed records in the CRM system, and collaborate with other team members to achieve sales goals and support revenue growth.

This role also involves responding promptly to customer inquiries, resolving issues, and promoting Norfolk Iron & Metal's products and services in a professional and solutions-focused manner.

• Experience in Inside Sales, including managing inbound and outbound customer communications and closing orders.
• Strong focus on Customer Satisfaction and Customer Service, with the ability to build and maintain long-term relationships.
• Proficiency in Lead Generation activities, such as prospecting, qualifying opportunities, and nurturing new accounts.
• Account Management skills, including order follow-up, issue resolution, and ongoing customer support.
• Excellent verbal and written communication skills, with strong negotiation and problem-solving abilities.
• Comfort working with CRM systems, order entry software, and basic MS Office tools.
• Knowledge of steel or industrial distribution is preferred, but candidates with related B2B sales experience are encouraged to apply.
• Bachelor's degree in business, or related field (or equivalent work experience).
• Ability to work on-site in Dallas, TX, manage multiple priorities, and collaborate effectively in a fast-paced environment.