Managed Services Pre-Sales Lead

Responsibilities

• Drive the Managed Services sales strategy across North America and Latin America
• Lead the Managed Services sales organization across CSP and Enterprise markets in the Americas
• Drive new business, recurring revenue growth, strategic account expansion, and market development
• Own the sales lifecycle from market strategy and opportunity development through solution shaping, negotiation, contract award, and transition to delivery
• Build executive-level customer relationships and position Managed Services for operational transformation, cost optimization, service quality, and business agility
• Partner with Services Delivery, Solution Architecture, Product, Engineering, Finance, Legal, and Customer Success
• Develop and execute go-to-market strategy across CSP and Enterprise segments
• Build and manage a strategic pipeline across network operations, infrastructure operations, NOC/service desk, cloud and edge operations, automation, and adjacent services
• Lead complex pursuits, including RFP/RFI responses, pricing, negotiation, and contract closure
• Develop customer value propositions and business cases demonstrating measurable outcomes
• Lead executive customer engagements and strategic workshops
• Shape commercial and operating models covering scope, SLAs/KPIs, staffing, automation, transition, risk, pricing, and profitability
• Drive expansion of existing accounts through additional service towers, geographies, technologies, automation, and transformation initiatives
• Establish sales governance for pipeline, forecasting, qualification, pricing, deal approval, and pursuit execution
• Ensure effective handover of awarded contracts into delivery
• Own bookings, revenue, recurring revenue, pipeline, gross margin, and customer growth
• Establish trusted relationships with C-suite and senior executives
• Deliver measurable improvement in bookings, recurring revenue, margin, pipeline quality, and customer expansion

• 15+ years of progressive experience in Managed Services, services sales, outsourcing, telecommunications, IT services, cloud services, or related technology services
• Proven success leading complex Managed Services sales engagements with CSPs, Enterprise customers, or large technology organizations
• Demonstrated track record of securing significant, multi-year and recurring-revenue services contracts
• Experience leading complex pursuits from opportunity development through solutioning, commercial negotiation, contract award, and transition to delivery
• Strong understanding of Managed Services operating models, including NOC, network operations, field services, infrastructure operations, cloud/edge operations, automation, and SLA/KPI management
• Strong executive presence and ability to influence C-suite and senior decision makers
• Strong commercial acumen across pricing, financial modeling, business cases, contract structures, margin, and risk
• Experience leading cross-functional teams across Sales, Solutioning, Delivery, Engineering, Product, Finance, and Operations
• Bachelor's degree in Business, Engineering, Computer Science, Telecommunications, or related discipline, or equivalent experience
• Willingness to travel 25–40% across the Americas
• Preferred: experience selling large-scale Managed Services, network outsourcing, infrastructure outsourcing, or technology transformation programs to Tier-1 CSPs or large Enterprise customers
• Preferred: experience securing multi-year Managed Services agreements with significant recurring revenue
• Preferred: experience expanding Managed Services across multiple service towers, geographies, or technologies
• Preferred: experience with cloud, edge computing, private wireless, AI/automation, and network transformation
• Preferred: experience developing new Managed Services offerings or…