Membership Coordinator

The Museum is seeking a Membership Coordinator - Full Time to assist with all aspects of membership, such as growth in new members, increasing member retention, benefits fulfillment, member communications, and assisting with departmental needs related to marketing, stewardship, and engagement strategies. The Membership Coordinator will assist with the membership program to better engage constituents in advancing our mission. Working in cooperation with other departments, the Membership Coordinator assists with a variety of projects including member renewals, member events, digital campaigns, on-site membership sales, digital communications and website presence as it relates to communicating and cultivating members.

Support Annual Giving Manager with data reporting and response management from multi-channel strategies for the cultivation, acquisition and renewal of members. Adheres to annual revenue goals and works towards opportunities and strategies to increase base of support, membership base, and revenue.

• Provide support and work with the Annual Giving Manager on the retention of existing members and the recruitment of new members through membership sales & conversion, gift processing, database management, communications and member servicing.
• Work with Guest Services to ensure effective membership sales, while promoting membership materials and benefits to encourage non-member prospects to join.
• Coordinate and assist with the planning, preparation and execution of member events—approximately 10 times a year.
• Support members on the direct membership phone line, see to the integrity of data on membership accounts within the CRM and ensure accurate information entered and reported on from the CRM systems.

• Assist with in-house procedures for processing, fulfilling and reporting on member utilization of benefits.
• Help fine-tune content for member communications such as newsletters, emails and member onboarding.
• Assist with implementing marketing efforts related to member acquisition/renewal /development.
• Demonstrate an attitude of openness and responsiveness to all membership constituencies, to help all members get the most out of the program, with a view to renewing and upgrading their membership over time.
• Collaboration with Development, Volunteers, Community Outreach, Administration, Marketing, Programs, Events/Sales, Paleontology, Exhibits, Facilities, Guest Services and IT.

None.