Senior National Sales Executive Connected Communities

Overall

Purpose:

The Senior National Sales Executive will serve as a National Account Manager within Connected Communities' National Accounts & Portfolio Management organization. This role is responsible for managing executive relationships, driving portfolio growth strategies, supporting contract renewals, and serving as the primary point of accountability for AT&T's largest national MDU and SFU customers. Success in this role requires strong executive presence, strategic thinking, customer advocacy, and the ability to lead cross-functional initiatives that improve customer satisfaction, retention, and portfolio performance.

Typical tasks may include, but are not limited to, the following:

• Client Relationship Management: Form strong relationships with property owners and developers by meeting them at their locations.
• Sales Growth and Revenue Generation: Develop and manage sales opportunities to meet sales targets. Coordinate with Network and product teams on product and service availability.
• Strategic Planning and Execution: Plan and manage events to drive sales of AT&T products, including budget management.
• Strategic Portfolio Ownership: Serve as the single point of accountability for assigned national customer portfolios, developing and executing account strategies that align customer objectives with Connected Communities growth priorities. Maintain a comprehensive understanding of portfolio performance, customer priorities, contract obligations, competitive dynamics, and future growth opportunities.
• Executive Relationship Management: Develop and maintain executive-level relationships with property owners, operators, and builder leadership teams to strengthen long-term partnerships and position AT&T as a strategic business partner. Lead Quarterly Business Reviews (QBRs), executive planning sessions, and customer engagement activities designed to improve customer satisfaction, retention, and growth.
• Customer Retention & Contract Strategy: Support contract negotiations, marketing agreement renewals, and portfolio retention strategies while identifying opportunities to expand AT&T's presence within existing customer assets. Proactively identify and mitigate risks that may impact customer satisfaction, contract renewals, or future growth opportunities.
• Portfolio Growth & Performance: Partner with Sales, Marketing, Operations, Property Acquisition, Construction, and Care organizations to improve fiber penetration, subscriber growth, and overall portfolio performance. Identify and execute strategies that drive growth across existing communities while improving the overall customer experience.
• Cross-Functional Leadership & Accountability: Act as the customer advocate within AT&T by coordinating resources across multiple organizations to resolve escalations, remove barriers, and ensure successful execution of strategic initiatives. Provide leadership and influence across organizations without direct reporting authority to deliver business outcomes for assigned portfolios.

A mid-level sales representative and strategic portfolio leader with comprehensive knowledge of sales principles, practices, products, and services. Manages mid-size to large, complex customer portfolios with moderate supervision. Responsible for driving customer retention, portfolio growth, contract strategy, and executive relationship management across assigned national accounts. Utilizes advanced data analysis, creative problem-solving, and exercises judgment. Leads customer presentations, executive business reviews, and mentors less experienced peers.

No

Bachelor's degree (BS/BA) desired. 5+ years of sales-related experience.

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