VP of Account Management

About Take Command

Take Command is a start‑up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one‑size‑fits‑all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long‑term vision.

The Vice President of Account Management (VP, AM) is responsible for building, leading, and scaling Take Command’s Account Management function. This role owns the strategy and execution behind client retention, renewals, and expansion across our employer portfolio. The VP, AM will define what great Account Management looks like at Take Command—designing the team structure, establishing operating rhythms, and building a high‑performing organization that delivers exceptional outcomes for clients and brokers.

This is a revenue‑critical leadership role. The VP, AM is accountable for gross and net retention, renewal execution, and expansion growth, while ensuring a best‑in‑class experience for employers and their benefits consultants.

• Account Management Strategy & Team Buildout
  • Build and scale the Account Management organization, including hiring, onboarding, and development of Account Managers
  • Define roles, responsibilities, and rules of engagement across AMs, Sales, and Client Success
  • Establish team structure, segmentation, and book of business design aligned to company growth
  • Create and refine playbooks for renewals, retention, and expansion
  • Drive a performance culture with clear KPIs, accountability, and coaching
• Renewals, Retention & Expansion
  • Own company‑wide renewal strategy and execution
  • Ensure high on‑time renewal rates and strong gross/net retention performance
  • Develop frameworks for identifying and capturing upsell and expansion opportunities
  • Oversee complex and high‑value renewals, including executive‑level client engagement
  • Reduce renewal risk through proactive planning and standardized processes
• Broker & Client Engagement
  • Build strong relationships with key brokers, consultants, and enterprise clients
  • Serve as an executive point of contact for high‑priority accounts
  • Partner with brokers and employers on strategic ICHRA plan design and long‑term success
  • Elevate the client experience through consistent, high‑quality engagement
  • Reinforce trust and credibility in the market through direct interaction and leadership presence
• Account Health & Operational Excellence
  • Define and track leading indicators of account health, retention risk, and growth opportunity
  • Implement systems for proactive risk identification and recovery planning
  • Ensure strong CRM hygiene, forecasting accuracy, and reporting consistency
  • Minimize renewal compression and drive operational efficiency across cycles
• Cross‑Functional Leadership
  • Partner with Sales on expansion strategy, account ownership, and deal support
  • Collaborate with Client Success to ensure seamless implementation‑to‑AM handoffs
  • Work closely with Product, Operations, and Finance to improve client outcomes and resolve systemic issues
  • Provide feedback loops to leadership on market needs, product gaps, and client sentiment

• Industry‑leading gross and net retention rates
• High on‑time renewal completion with minimal end‑of‑year compression
• Measurable expansion revenue driven through the AM team
• Strong…