Account Manager; Dallas, Atlanta)

About Company

Birdseye’s mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support
-24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!

This isn't a reactive, support ticket role. It's a relationship and retention role that starts once the deal is signed. You'll need to plan accounts carefully, show up in person for regular business reviews, and take a consultative approach to finding small upgrades and expansion opportunities inside your book, all built on real trust with the customer.

• Own the client relationship for an assigned portfolio of accounts, from onboarding through renewal
• Serve as the main point of contact for your accounts and build strong, in-person relationships with client stakeholders
• Run regular Quarterly Business Reviews, in person and virtual, following the Birdseye best practices cadence
• Travel to customer sites for in-person business reviews that reinforce ROI and deepen the relationship
• Monitor account health, flag at-risk accounts early, and resolve client concerns before they escalated
• Own the renewal process for your portfolio and start those conversations well ahead of contract expiration
• Find and pursue expansion opportunities within existing accounts, including additional service lines, uncovered protocols, and small upgrades
• Partner with Enterprise and Local Sales to hand off opportunities that grow beyond your portfolio, like new-site or multi-site expansion
• Own the CSAT and NPS feedback loop for your accounts and act on what you learn
• Keep Zoho current, tracking account performance, renewal status, and expansion pipeline
• Work with Sales, Marketing, and Engineering to deliver a coordinated customer experience

Top performers consistently:

• Keep CSAT and NPS scores high and churn low across their portfolio
• Renew accounts proactively, well before the deadline
• Find and convert expansion opportunities within their existing book
• Deliver consistent, data backed QBRs on schedule
• Build deep, in-person relationships that reinforce the value customers are getting
• Work well across teams to resolve issues and deliver a seamless customer experience

Required:

• Proven success in account management, customer success, or client relationship management for enterprise or mid-market B2B clients
• Experience managing a portfolio of accounts with recurring, subscription-based revenue
• A track record of proactive renewal management and reducing churn
• Comfortable leading in-person business reviews with senior client stakeholders
• Background in CCTV, access control, or live video monitoring, or experience in logistics, transportation, or industrial operations
• Strong consultative, relationship based approach to finding expansion opportunities
• Excellent presentation, negotiation, and communication skills
• Experience managing multiple stakeholders across large organizations
• CRM experience (Zoho, Salesforce, Hub Spot, or similar)
• Willingne…