Director, Strategic Accounts at Siena AI
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-09-30
Listing for:
Jack & Jill
Full Time
position Listed on 2026-09-30
Job specializations:
-
Sales
Account Manager, Business Development, Client Relationship Management
Job Description & How to Apply Below
Job Title
Director, Strategic Accounts
SalaryNot Disclosed
Company DescriptionSiena AI is a Sierra Ventures-backed startup building empathic AI agents for commerce, automating up to 80% of customer interactions for high-growth brands like K18, FIGS, and Hex Clad.
Job DescriptionYou will own a portfolio of high-value accounts ($100K+ ARR), leading the "forward-deployed" motion to transform single CX deployments into multi-departmental partnerships. Reporting to the CEO, you’ll act as a player-coach, driving retention and commercial expansion across Marketing, Operations, and E-commerce while building Siena’s strategic account playbook from first principles.
LocationNew York City, USA (or Remote US/London)
Why this role is remarkable- Direct impact on the core growth engine of a fast-scaling AI company, reporting directly to the CEO/Co-Founder with significant equity stakes.
- Work with a high-caliber roster of brands like FIGS and Hex Clad, moving beyond support to create an intelligence layer across their entire business.
- Join an "AI-native" culture where you are expected to use cutting-edge tools like Claude Code to help build the company’s internal operating system.
- Manage a portfolio of $100K+ ARR accounts, driving executive-level relationships and securing long-term renewals through value-led strategic conversations.
- Lead multi-team expansion initiatives, navigating complex stakeholder maps to move Siena into Marketing, Returns, and E-commerce business units.
- Partner with Product Managers to translate strategic account needs into roadmap influence and collaborate with AEs on major commercial expansions.
- Proven commercial track record owning measurable revenue, including upsells, cross-sells, and renewals within complex enterprise multi-stakeholder account structures.
- Exceptional C-level presence with the ability to run strategic conversations that move contracts and influence direction rather than just maintaining relationships.
- An "AI-native" operator who is actively building with modern AI tools and possesses a first-principles, "shark" mindset for business development.
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