Public Safety Dispatcher HR Communications Officer

Job Description

911 Public Safety Dispatcher
- Basic (HR

Title:

Communications Officer
- Basic) (POL)

Hourly wage commensurate with experience and certifications.

The Public Safety Dispatcher/911 Operator
- Basic will have a wide range of responsibilities performed both independently and as part of a team. Primary duties include transmitting and receiving communications through the police radio system and managing a multi-line telephone system. The role also involves monitoring campus-wide fire and intrusion alarms and initiating appropriate response actions. Additional responsibilities include collecting and recording payments for fingerprinting services and bond transactions, addressing complaints and inquiries, and preparing detailed reports.

The position requires proficient operation of various computer systems, including surveillance cameras, voice recording equipment, records management systems, and nationwide databases.

This is classified as an "On Campus Essential" position.

Must be available to work all shifts, including weekends and holidays, as assigned. The SMU Police Department operates 24 hours a day, 365 days a year.

Receives complaints and inquiries from members of the university community by telephone, email, or in person at the service window. After assessing the information provided, the dispatcher deploys police, fire, or emergency medical services as appropriate using the radio communication system.

Maintains a computer-based log of all police activities. They document service calls and radio communications from officers in the CAD system and use the system to determine whether an officer has had prior interactions with a specific individual or vehicle. Additional responsibilities include submitting reports and updating reference manual.

Responsible for managing multiple computer systems, including a CCTV network with more than 2,000 cameras, fire and security alarm monitoring systems, 911 services, and a police blotter.

Collects and records payments for fingerprints, reports, and notary services.

Oversees and maintains all equipment within the emergency communication center to guarantee reliability and continuity of emergency response operations. This includes conducting regular inspections and reporting any malfunctions or technical issues to ensure all systems and devices remain fully operational at all times.

• A high school diploma or equivalent is required. An associate's degree is preferred.
• A minimum of one year of experience in a high-volume customer service environment is required, preferably in a dispatch center and/or security setting.

• Excellent verbal communication skills, ability to speak clearly and interact effectively in all circumstances.
• Sound decision-making capabilities, problem-solving skills, and maintain composure while handling stressful situations.
• Strong interpersonal and written communication skills, ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies.
• Strong problem-solving skills, ability to identify and analyze problems, and devise solutions.
• Strong organizational, planning and time management skills.
• Proficiency in utilizing Windows operating system and Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of records management systems is preferred.
• Preference for candidates familiar with law enforcement terminology and procedures.

Ability to obtain TCOLE Telecommunications Operator License within 1 year of employment is required.

• Sit for long periods of time
• Reach above shoulders
• Handle objects (dexterity)
• Carry/lift over 25-50 lbs.
• Kneel
• Stand
• Push/Pull
• Exposure to excessive noise
• Exposure to moving machinery
• Exposure to marked changes in temperature/or humidity
• Exposure to dust, fumes, gases, radiation, microwave
• Drives motorized equipment
• Work in confined quarters

SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to support its employees. SMU also provides an array of retirement programs for eligible employees.