FRPS Security Operations Center; SOC Agent

FRPS Security Operations Center (SOC) Agent

About First Responder Protective Services

First Responder Protective Services is a Texas-based security services company specializing in off‑duty police security, professional armed and unarmed guards, high‑value cargo escorts, and advanced surveillance solutions. We create a 24/7 Security Operations Center (SOC) at our headquarters in Addison, TX, to support High Value Cargo Escort Operations.

Location: Addison, TX (Headquarters) – in person

Pay: $20/hour, paid bi‑weekly

Status: Part‑Time

Shifts: Weekends and overnights

As a Security Operations Center Agent (Dispatcher), you serve as the central point of contact for both clients and field teams. You will monitor real‑time GPS tracking, live camera feeds, and communication streams while meticulously managing critical operational data. The role requires excellent attention to detail, fast decision‑making, and the ability to balance fast‑paced and slower periods of work.

• Respond promptly to incoming client emails, phone calls, and text messages; send appropriate outbound updates and confirmations.
• Facilitate communication with field agents escorting high‑value cargo nationwide.
• Monitor GPS signals for all active loads to ensure accurate tracking and reporting.
• Oversee live video feeds from field teams using advanced surveillance tools.
• Meticulously review and validate all operational data, ensuring accuracy between client instructions and field team reports.
• Provide clients with real‑time updates on departures, arrivals, delivery confirmations, and incident reports.
• Assign escort teams, book their travel arrangements (airfare, rental cars, hotels), and manage scheduling to minimize overtime.
• Maintain accurate logs and records for accountability and client reporting.

• Strong communication skills (verbal and written).
• Ability to multitask in a fast‑paced operations environment.
• Exceptional attention to detail with a commitment to accuracy.
• Previous experience in dispatching, operations monitoring, security operations, logistics, or related fields is a plus.
• Proficiency with basic computer systems, GPS platforms, and communication tools.
• Reliable, professional, and able to handle confidential/sensitive information.
• Ready to cover 24/7 Operations Center shifts (weekdays and weekend – all shifts available).
• Open to full‑time and part‑time opportunities.
• Some shifts may be fast‑paced and high‑pressure, while others may be slower and require steady monitoring.
• Hands‑on experience with cutting‑edge technology and modern security systems.

• Health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off (PTO).
• Professional growth and advancement opportunities within FRPS.

First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.