Loss Prevention Officer

Overview

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforces the policies and procedures of the hotel, and records in writing any assigned tasks. The officer prepares incident and accident reports accurately in the format specified by the Director of Loss Prevention.

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements are completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor and distribute visitor and vendor access to the property by issuing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through high-level areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading or directing guests and associates to safety.

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel or resort at a rapid pace if necessary.
• Must be 21 years or older as you will be working with alcohol.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be capable of passing both a drug screening and a Motor Vehicle Report (MVR).
• Must be able to work a flexible schedule including day and night shifts, weekends, and holidays.

Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO is the law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.