US HFDN Asset Protection Senior Specialist- SOC

Overview

The Special Operations Center (SOC) Asset Protection Senior Specialist (Level 03) is responsible for safeguarding company assets, employees, and brand reputation. This role involves real-time monitoring of security systems, coordinating incident responses, and analyzing global threats to ensure business continuity and operational resilience.

Shift: Must be flexible to work days, nights and weekends

• Systems Management:
  Centrally manage and optimize the security tech stack, including Access Control, Video Management, and threat monitoring tools across the global network.
• Emergency Response:
  Lead the response to emergency escalations by executing Emergency Action Plans (EAP) and maintaining rigorous safety and security standards.
• Operational Coverage & Agility:
  Maintain consistent coverage for your assigned shift. Provide back-up support for operational gaps as critically required by the business. Consistent attendance and punctuality are mandatory.
• Threat Detection:
  Proactively detect in-progress incidents and emerging threats using advanced surveillance technology; lead field escalations and provide high-level briefings to senior leadership.
• Investigative Analysis:
  Execute thorough investigations into security incidents and policy breaches; synthesize data from digital archives and access logs to produce comprehensive reports for management.
• Operational Ownership:
  Identify the root cause of system failures, evaluate remediation paths, and implement solutions to maintain 100% operational visibility and system uptime.
• Continuous Improvement:
  Drive operational excellence by identifying process inefficiencies and proactively proposing enhancements to procedures to elevate team performance.
• Crisis Support:
  Act as a force multiplier for site teams during incidents, providing escalation support and guidance to senior leaders.
• Professionalism & Ethics:
  Champion a culture of ethical conduct, safety, and compliance while maintaining a customer-service mindset in high-pressure environments.
• Strategic Communication:
  Effectively listen, build rapport, and communicate at all levels; confidently share data-driven trends and innovative ideas with leadership.
• Complex Problem Solving:
  Recognize and resolve ambiguous or challenging situations, focusing effort on exceeding goals and paving the way for operational efficiency.
• Additional Duties:
  Execute all other duties, responsibilities, and assignments as required by leadership to support the evolving objectives of the Special Operations Center.

• Age:
  Must be at least 21 years of age or older.
• Experience:
  
  3+ years of experience in a Security Operations Center (SOC), 911 Command Center, or Asset Protection/Loss Prevention environment.
• Schedule Flexibility:
  Demonstrated ability to manage a non-traditional or rotating schedule, with a history of reliability during peak operational periods (holidays, nights, and weekends).
• Education:
  
  Associate’s degree in Criminal Justice, Emergency Management, or a related field (or equivalent professional experience).
• Critical Thinking:
  Proven ability to resolve ambiguous or challenging situations under pressure while maintaining a focus on efficiency.
• Communication:
  Exceptional verbal and written communication skills with the ability to brief executive leadership.
• Technical Literacy:
  High proficiency in Google Workspace (Gmail, Drive, Sheets, etc.) and the ability to adapt to new security technologies.
• Operational Maturity:
  Maintains a mission-focused professional demeanor, resolving challenges and interpersonal friction with an emphasis on operational goals rather than procedural technicalities.

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to Hello Fresh meal plans (Hello Fresh, Green Chef, Every plate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain