Field Service Representative

Overview

For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short-term incentive. The compensation range applies to candidates located within the United States. Individual pay within the range is determined by performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric offers a comprehensive benefits package including medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition programs, holidays, paid time off, stock eligibility, and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company by completing the Job Posting Compliance Form.

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, and various AC/DC supply circuit components
• 2+ years of field service repair and customer service with UPS systems, power distribution and switch gear, ATS, PDU, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Adherence to safety practices and company safety procedures/policies, including lock out tag out and timely safety trainings
• Ability to identify hazards and report safety matters, incidents, near misses
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports and procedures, present information, and respond to customer questions
• Physical capability to perform tasks such as bending, stooping, lifting up to 40 pounds, and working in various environments
• English proficiency to communicate with customers and team members
• Proficient in basic computer skills and Microsoft Office and company digital tools

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Collaborate with Manager or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products in the field and classroom

• Travel throughout the region for local customer support or countrywide travel, including overnight travel
• Assist senior technicians and support Project Management on larger system start-ups
• Work with larger teams of FSRs and Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Within your first 180 days, you’ll experience an 8‑week in-person training program in Dallas, TX, with all expenses paid. After training, you’ll continue with online training and be paired with a local mentor for on‑the‑job onboarding.

Schneider Electric offers flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays and paid time off, military leave benefits, and more. Learn more about working with us:
Schneider Electric careers. This position is posted until filled.

Schneider Electric is an Equal Opportunity Employer. We provide equal employment opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic. We uphold the highest standards of ethics and compliance, and our Trust Charter underpins safety, sustainability, quality, and cybersecurity.