Telecommunications Project Associate

Telecommunications Project Associate - Dallas, TX (onsite)

Status: Full-time, Non-exempt

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.
ESI is known as the Service Center and provides the facilities and leaders it serves with back-office support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability
, Passion for Learning,
Love One Another
, Intelligent Risk Taking
, Customer Second
, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.

The Telecommunications Project Associate supports voice, data, and cable TV telecommunications initiatives across Ensign-affiliated facilities. This role partners with internal teams, vendors, and facility leadership to ensure efficient delivery, optimization, and maintenance of telecom services while controlling costs and supporting service continuity.

• Telecommunications Project Support (Junior Level).
• Assist with coordinating voice, data, and related telecommunications projects from order placement through service activation.
• Support communication between vendors, internal IT teams, and facility leadership to help ensure projects stay on track.
• Track orders, timelines, and milestones; elevate issues or delays to senior team members as needed.
• Help coordinate technician scheduling, installations, and service turn‑ups.
• Assist with testing and validation of new or changed services (voice lines, fax, elevator phones, emergency lines, etc.).
• Support service restoration efforts during outages or migrations under the guidance of senior staff.
• Help gather documentation such as CSRs, LOAs, and number porting information.
• Documentation & Organization.
• Maintain and update telecom inventory, circuit records, and service documentation.
• Enter and track requests and updates in systems such as Service Now and spreadsheets.
• Ensure changes and updates are accurately documented.
• Assist with auditing telecom services for accuracy and potential cost savings.
• Support the billing team by gathering information for billing questions, disputes, and credits.
• Help coordinate service disconnects and equipment returns with vendors.
• Work closely with senior team members to learn telecom processes and best practices.
• Communicate status updates clearly and professionally.
• Support related services such as Cable TV and other facility communication systems.

• 1+ year of IT or telecommunications project exposure.
• Strong communication skills with the ability to
  ** escalate
  * * issues and assist in resolution.
• Experience supporting service restoration activities is a plus.
• Ability to thrive in a fast‑paced environment and adapt to changing priorities.
• Strong organizational skills and attention to detail.
• Up to 25% or more travel required.

Stats:
Full-time, Non-exempt

• Ensign Services, Inc. is an Equal Opportunity Employer
• Pre‑employment criminal background screening required

• Exposure to large‑scale telecom environments, etc.

We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company‑provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!)

Ensign Services, Inc. is an Equal Opportunity Employer.