Fire Service Technician

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Contact customer representatives to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures, referring to technical manuals, part manuals, change notices, bulletins, modification notices, etc. to repair equipment.
• Serve, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signatures upon completed service call assignment.
• Participate in a scheduled on‑call rotation.
• Help to train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• Act as a trusted advisor to customers, providing solutions and outcomes at the time of service.
• Perform other duties as assigned.

This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low‑voltage circuit troubles and system testing.

Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

Programming of fire alarm, security and access control system panels is required. Experience with CCTV, IT, and IP networks is a plus.

Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.

On‑call and after‑hours work may be required on occasion to meet customer needs.

Provide recommendations and solutions to ensure the facility is running efficiently, including upselling opportunities and quotes to support recommendations.

• 2+ years’ experience with fire alarm, programming, access control, security intrusion, sound and communications systems
• FAL License
• Ability to interpret blueprints, diagrams and specifications
• Good working knowledge of computers
• Ability to follow verbal and written instructions
• Physical labor capable of carrying and moving equipment and tools up to 50‑70 lbs.
• Ability to work in unusual and difficult positions such as climbing ladders, scaffolding, high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Flexibility to work hours including weekends to meet customer requirements
• High level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Adherence to safety guidelines and procedures at all times
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Valid driver’s license and a driving record that meets company requirements
• Retention of any licenses required by National, State and Local codes

• Field Certification, preferred NICET
• Strong preference for HIRING HOURLY RANGE: $23‑30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

For details, please visit the About Us tab on the Johnson Controls Careers site at .

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.