Field Technician

Responsibilities

• Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.
• Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.
• Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers’ homes and Outside plant.
• Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.
• Provide field support for OSP network, maintenance, and troubleshooting.
• Support customer escalations including advanced installations, troubleshooting and damage claims.
• Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues.
• Shared after hours and weekend on-call shifts required.
• Other duties as assigned.

• Clean driving history DMV record check required.
• Background check required.
• High school diploma or equivalent.
• Minimum of 2 years’ experience in telecommunications or FTTH cabling, splicing, and network installation.
• Knowledge of fiber optic splicing, testing tools & equipment, and industry standards.
• Exceptional work ethic and must be able to work nights and weekends, variable schedules, extended hours, & on-call as necessary.
• Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local government agencies, and customers, etc.).
• Ability to work independently under minimal supervision.
• Strong organizational skills, excellent communicator, and customer focused.
• Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing and walking in construction areas.
• Maintain strict confidentiality guidelines in accordance with company policy.
• Demonstrate dependability through good attendance, punctuality and adherence to timelines and schedules.
• Primarily working outdoors in a variety of weather conditions or in customers’ homes and properties.
• Must be able to climb ladders and work aloft up to 28 ft, working in confined spaces such as crawlspaces and attics.
• Must be able to lift 75 lbs.
• Must be able to stand for extended periods of time.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.