Multi-Craft Field Service Technician II

Field Service Technician II – Barrier & Security Systems

The Field Service Technician II – Barrier & Security Systems is responsible for preventive maintenance, troubleshooting, and repair of vehicle barrier systems and perimeter security equipment at customer sites. This multi-craft field role requires strong mechanical aptitude, working knowledge of hydraulic systems, and basic electrical and controls troubleshooting skills. The technician supports scheduled maintenance and on-demand service calls while providing professional customer service and maintaining accurate service documentation.

Field Service Technician teams travel extensively, typically Monday–Friday, with occasional weekend work.

• Perform preventive maintenance (PMs) and routine service on vehicle barrier systems and security equipment
• Diagnose and troubleshoot mechanical, hydraulic, and basic electrical/control systems
• Repair or replace defective components, including motors, hydraulic systems, wiring, and mechanical assemblies
• Respond to service calls and resolve equipment issues in a timely and professional manner
• Use schematics, drawings, and manuals to complete diagnostics and repairs
• Disassemble, repair, and reassemble equipment as needed
• Operate hand tools, power tools, and diagnostic equipment
• Identify root causes of equipment failures and recommend corrective actions
• Document service activity, parts usage, and recommendations in company systems
• Communicate professionally with customers on-site
• Order and install replacement parts as needed
• Ensure proper wiring methods based on environment (e.g., wet conditions, distance, interference)
• Ensure compliance with all safety procedures and PPE requirements
• Complete required training (OSHA, etc.)
• Crosstrain and support other service/installation functions as needed

• 5+ years of experience in mechanical, electrical, or industrial maintenance (automotive technicians encouraged)
• Experience with multi-craft troubleshooting (mechanical + basic electrical)
• Working knowledge of hydraulic systems (strongly preferred)
• Ability to read and interpret blueprints, schematics, and manuals
• Strong troubleshooting and analytical skills
• High level of integrity and accountability
• Strong customer service and communication skills
• Ability to work independently and manage time effectively
• Flexibility to adapt to changing priorities, environments, and weather conditions
• Ability to travel overnight and out-of-state
• Ability to drive company vehicles (valid driver's license and acceptable driving record)
• Ability to pass DoT drug test, physical, and background checks

• Experience with vehicle barrier systems or access control/security equipment
• PLC Troubleshooting experience
• Field service or customer-facing technician experience

• Lift and carry up to 100 lbs
• Stand and walk up to 10 hours per day
• Work outdoors in varying weather conditions
• Climb stairs, ladders, and work active job sites

• Company truck, fuel card, and tools
• Medical, dental, and vision insurance
• Free employee-only medical coverage
• 401(k) with company match
• Company Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program
• Paid time off
• Career development classes

Equal Opportunity Employer, including disabled and veterans.