Tech Support Specialist – Mini-Split HVAC Systems Dallas, TX

Tech Support Specialist – Mini-Split HVAC Systems Dallas, TX

mini-split, error codes, wiring, diagnostics, Tech Support, HVAC Units

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Experience level:
Junior Level (less than 5 yrs exp.) Experience required: 2 Years Education level:
High school or equivalent Job function:
Distribution Industry: Wholesale Compensation:
View salary Total position: 2 Relocation assistance:
No Visa sponsorship eligibility:
No
Key Responsibilities

Provide phone-based technical support to contractors, technicians, and customers using mini-split systems.
Troubleshoot and resolve error codes, wiring issues, and system malfunctions.
Guide users through system diagnostics and part identification.
Maintain accurate call logs and escalate complex issues when needed.
Recommend and upsell necessary replacement parts (commission eligible).
Stay up to date on the latest product changes and technical bulletins.
Qualifications

1–2+ years of hands-on experience with mini-split HVAC systems is required.
Previous experience with brands like LG, Daikin, GREE, or similar is a strong plus.
Background in fieldwork as an HVAC technician or similar support roles is preferred.
Strong understanding of system components, electrical schematics, and error code resolution.
Excellent phone communication and problem-solving skills.
Comfortable working on a computer and managing documentation during calls.
Benefits & Other details:

Commission on parts sold
Full benefits package (medical, dental, vision, PTO, etc.)
Rotating shifts: 7:00am–4:00pm, 8:00am–5:00pm, or 10:00am–7:00pm (Monday–Friday)
Positive, team-based environment with career growth opportunities