Service Technician III: Master CFESA

At Whaley we know people are vital to our success. We offer a competitive salary, on‑call pay, and generous benefits including

• Sign‑On Bonuses for Experienced Technicians
• Company Vehicle | Mobile Device | Uniforms
• Meters & Test Equipment
• Industry Certification
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short‑Term Disability | Long‑Term Disability Insurance (company paid)
• Life Insurance (company paid)

The Service Technician III provides service and repair of commercial cooking equipment. The Technician holds at least three of the four CFESA certifications and is trained in at least two skill sets. They maintain productivity, are assigned to the on‑call roster, and demonstrate leadership, mentorship, and training abilities.

• Operates with a ‘Safety First’ mindset
• Troubleshoots and repairs gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment
• Utilizes a tablet to document tasks (parts order, work order, timesheet) in a timely manner
• Communicates professionally with customers regarding required repairs and status
• Uses proper tools for repair, including hand tools and power tools
• Monitors truck stock to ensure required parts are stocked on the vehicle
• Maintains service vehicle, tools, and uniforms consistent with Heritage’s standards and procedures
• Participates in on‑call rotation including weekends and holidays
• Obtains correct part numbers through branch parts person
• Collects payment on COD jobs
• Contributes positively to branch targets for response time and first‑time fix rates
• Participates in available training to increase skill and knowledge
• Performs other duties as required

• Must be at least 18 years of age
• Completion of a satisfactory background check and drug screen is required
• 5 years of applicable experience
• Valid driving license and driving record that aligns with our safety standards
• Possess three of four CFESA certifications: electrical, gas, refrigeration, steam

• Ability to work independently
• Ability to accurately diagnose and troubleshoot
• Strong attention to detail
• Excellent communication and soft skills
• Safe driving record

• Regularly lift and/or move up to fifty pounds; frequently lift and/or move up to one hundred pounds with assistance and lift equipment
• Repeated bending, twisting, stooping, kneeling, and climbing up and down ladders
• Extensive daily travel to work site location
• Exposure to electrical, steam, and high heat units that require extreme caution and safety equipment
• Occasional to frequent exertion in high and low temperature environments (overheated kitchens, rooftops, outdoors, etc.)

Whaley Food service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.