Traveling Field Service Manager

Traveling Field Service Manager - Conveyor Install

The Field Service Manager leads complex conveyor system installation, decommissioning, and maintenance projects at customer sites across the United States. This role combines hands-on technical work with project management, team leadership, and extensive travel, ensuring that all field activities meet safety, quality, schedule, and budget expectations. The Field Service Manager supervises field service technicians and contractors, supports millwrights and electricians, and serves as a key point of contact for customers throughout each project lifecycle.

Responsibilities

• Manage conveyor system installation, decommissioning, and maintenance projects at customer sites, ensuring work meets scope, schedule, and budget requirements.
• Communicate project status, risks, and issues clearly and regularly to customers and internal teams, providing accurate updates and recommendations.
• Provide hands-on support to millwrights and electricians on site to ensure proper decommissioning, installation, and commissioning of conveyor systems.
• Ensure strict compliance with project specifications, safety regulations, and quality standards at all times.
• Supervise on-site project teams, including field service technicians, contractors, and subcontractors, to ensure adherence to project plans and client expectations.
• Resolve project-related issues as they arise and develop contingency plans to keep projects on track.
• Supervise and instruct field service technicians to ensure they complete the scope of work on time, within budget, and to customer satisfaction.
• Provide training and operational support to customers on conveyor system operation, maintenance, and basic troubleshooting.
• Maintain accurate and timely project documentation, including reports, change orders, permits, and field records.
• Coordinate permit applications and ensure all required approvals are in place before and during field work.
• Oversee field service management activities such as scheduling, coordination of crews, and resource allocation.
• Support troubleshooting of electrical, mechanical, pneumatic, and automation issues on conveyor and conveyance systems, including PLC-related diagnostics where applicable.
• Utilize project management tools, ERP, CRM, and other software to plan, track, and report on project activities.
• Collaborate with internal engineering, manufacturing, and service teams to ensure seamless delivery of turn-key conveyance solutions.
• Perform other duties as assigned to support successful project execution and customer satisfaction.

Why Work Here?

You join a long-established, family-owned organization with over a century of manufacturing and engineering heritage, offering both stability and growth. The company invests in its people through a supportive culture that values continuous improvement, customer focus, and employee development. You can benefit from significant earning potential through extensive overtime opportunities, profit-sharing bonuses based on company performance, and a structured 401(k) program with company match.

Employees enjoy medical and vision insurance that begins on the first day of direct employment, tuition reimbursement to support ongoing education, and a clear path to long-term, direct opportunities. The organization shows appreciation through regular events such as holiday cookouts and lunches, and it emphasizes a collaborative, respectful environment where internal customers—its employees—are recognized as the company's greatest asset.

Work Environment

This role is field-based and involves working primarily at large distribution and e-commerce facilities, including major fulfillment centers, where conveyor and conveyance systems operate around moving mechanical parts. You will follow all site-specific Environmental Health and Safety (EH&S) requirements, with a strong emphasis on safety as a core value. The position requires frequent standing, walking, reaching, and lifting up to 50 pounds while working in active industrial environments.

You will regularly work around powered equipment, conveyors, and other automated systems, and you will handle materials covered by…