Certified Field Technician

Overview

The Field Performance Technician 3 performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements.

• Knowledge of NEC and applicable codes and standards.
• Motivated team player with proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation knowledge: working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter.
• Knowledge of electrical principles as they pertain to solar interconnection/tie-in and code, understanding how PV systems operate.
• Understanding of interconnection activities and basic construction principles.
• Safety: adherence to company safety policies and procedures, ability to identify and report hazards, encourage safe work.
• Customer service: ability to build rapport, maintain relationships, remain tactful in communication.
• Results driven: ability to meet deadlines and key metrics, work independently and as a team, drive results in a fast paced environment.
• Problem solving: strong logical decision making and troubleshooting skills, good judgment, take ownership, ability to escalate when needed.

• 3+ years of previous field construction experience required, with at least 1 year as a service technician in the solar industry.
• High School diploma required.
• PV design or PV electrical experience preferred.

• Valid state or local Electrical Journeyman license required; position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements (e.g., wireman license).

• Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance.
• Work on rooftops with various angles and surfaces requiring bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Climb ladders and work outdoors in varying weather conditions.
• Frequent use of hand functions requiring fine motor skills.
• Work within safe range of equipment such as ladders, fall protection harnesses, PPE.
• Maintain balance on roofs and other heights.
• Work in confined spaces requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Use chemicals with appropriate protections.

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

• Medical/Dental/Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Plan + Company Match
• Stock Purchase Plan
• Paid Vacations/Holidays
• Paid Baby Bonding Leave
• Employee Discounts
• PowerU – 100% Funded Education Programs
• Employee Donation Matching
• Volunteer Hour Rewards