Field Service Technician - Compact Construction Equipment

Holt CAT in North Dallas, Texas is seeking an experienced BCP-Field Service Technician. This position is responsible for providing high-quality repair service on Compact Construction Equipment in a field environment, in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. The work will be performed on equipment such as mini‑excavators, skid steers, compactors, and other similar equipment.

Must have a safe driving record and be able to pass a DOT Physical. Caterpillar dirt machine repair experience preferred – skid steer, mini‑x, loaders, etc.

Department:
Machine Division (MAC)

Employment Type:

Full Time

Location:

North Dallas
Address: 10950 Plano Road, Dallas, Texas,

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs repairs and troubleshooting offsite with minimal supervision
• Performs moderate troubleshooting and advanced diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles components
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re‑work standards
• Works overtime as required by workload and customers' needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

• Knowledge of safe work procedures and practices
• Moderate knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Advanced diagnostic and trouble‑shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

• More than two years of heavy equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

None

• Travel required with a possibility of an overnight stay

• Valid Driver’s license required
• Ability to obtain a valid Commercial Driver’s License (CDL)
• Must have an acceptable driving record
• Must own required tools to perform repairs

• Must be able to move objects, and use abdominal and…