Simulator Installation Lead in Dallas

Overview

Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. By blending immersive gameplay, data-driven technology, and scalable business models, we are building a global ecosystem that makes baseball accessible, social, and unforgettable.

From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations and stadiums across North America and beyond, our proprietary platform powers a unified player experience. Whether it’s through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment.

Installation Lead (Simulators) — Dallas-based. Reporting to our Installation Manager, this role provides on-the-ground leadership and hands-on install support to a team of field technicians installing our state-of-the-art baseball simulators across sports bars, entertainment venues, and partner locations throughout the U.S. This is a highly visible, travel-heavy field leadership role. The Installation Lead will be the day-to-day on-site lead, guiding the team through multi-day installations, keeping work moving, supporting morale, and representing Batbox professionally with clients at partner locations.

This role is ideal for someone who has led field-based installation teams in environments such as AV integration, interactive display technology, entertainment technology, experiential venues, or other hardware-enabled businesses involving physical installation, troubleshooting, and client handoff. The right person is a hands-on, mechanically inclined field leader who is comfortable using tools, assembling components, and troubleshooting practical installation issues in the field.

Your commitment to our core values of ‘Be a Good Person’, ‘Amp the Experience’, ‘Lead Together’, & ‘Level Up’ and your dedication to our pillars of ‘Craft Legendary Experiences’, ‘Powered by People’, ‘Build for the Future’, & ‘Beyond the Game’ will contribute to a future that is innovative and beyond the ordinary.

• Lead day-to-day on-site installation activities, including organizing daily work, assigning tasks, keeping the team aligned, and ensuring installation milestones are met
• Lead and support the unloading, staging, organization, and early inventory verification of installation materials, tools, equipment, and simulator components on site, ensuring missing, incorrect, or damaged items are identified and escalated as early as possible so vendors and internal teams have time to resolve issues before they impact the install schedule
• Participate directly in the physical installation of Batbox simulator components, including cages, kiosks, ramps, turf, netting, displays, hardware, cabling, mounting, alignment, and related installation requirements, including calibration
• Ensure the install team reads and follows installation protocols, layouts, checklists, and site-specific instructions to ensure each installation is completed accurately and consistently
• Identify site conditions, space constraints, missing materials, damage, access issues, or other installation risks early and communicate them to the Installation Manager
• Troubleshoot installation issues in real time, identify workable solutions, and escalate when additional support or decision-making is required
• Conduct routine quality checks throughout the installation process to ensure work is completed to Batbox standards before final review and handoff
• Provide on-site direction to local labor and third-party contractors during installations, including setting daily expectations, keeping work on track and ensuring third-party work is completed safely and to Batbox standards
• Represent Batbox professionally as the primary client-facing contact on site, provide simulator training to partners, and lead the final walkthrough to hand over the simulator for client use
• Lead, coach, and support field technicians on site by setting the tone for professionalism, teamwork, communication, and client service, while keeping the team focused, calm, and motivated during long installation days and…