Senior Field Service Engineer – National

Responsibilities

• Perform complex customer support activities involving installation, modification, repair and preventive maintenance of Brooks’ equipment and systems.
• Isolate and resolve complex equipment malfunctions, and implement corrective action.
• May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers.
• Lead / perform installation, modification, repair, testing, upgrade, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems.
• Interface with customers to ensure customer satisfaction with equipment and service levels.
• Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies.
• Train Brooks and customer personnel in equipment operation and maintenance procedures.
• Mentor and train less experienced Service Engineers.

• Associate's Degree in a technical discipline, technical Certificate or equivalent work experience.
• Minimum of 5 years of experience providing electro-mechanical / electronics technical support / repair service.
• Experience with lasers and sensing devices for positioning circuitry on robotic units.
• Experience troubleshooting microelectronics schematics and digital circuits.
• Proficiency with PCs, Windows, and DOS based Operating Systems.
• Valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
• Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Ability to work in awkward positions and in confined spaces.
• Ability to travel, domestically and internationally as needed and be available for specific emergency on-call work.