Field Service Technician - Compact Construction Equipment

Holt CAT in North Dallas, Texas is seeking an experienced BCP-Field Service Technician. This position is responsible for providing high-quality repair service on Compact Construction Equipment in a field environment, in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. Worked to be performed will be on equipment such as mini-excavators, skid steers, compactors, and other similar equipment.

Must have a safe driving record, must be able to pass a DOT Physical. Caterpillar dirt machine repair experience preferred - skid steer, mini-x, loaders, etc...

· Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

· Performs repairs and troubleshooting offsite with minimal supervision

· Performs moderate troubleshooting and advanced diagnoses of equipment malfunctions and failures

· Removes and install parts, disassembles and assembles components

· Tests, makes adjustments, and verifies proper operation of all repairs and adjustments

· Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job

· Operates equipment and vehicles with possession of all necessary licenses and certificates

· Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation

· Adheres to contamination control and HAZMAT rules and regulations

· Maintains all company equipment, tools, and vehicle in a good, clean, and working order

· Communicates job progress to supervisor and customer as needed

· Completes assigned jobs and task to meet flat rate time and re-work standards

· Works overtime as required by workload and customers’ needs

· Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

· Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians

· Requires regular and punctual employee attendance

· Performs other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

· Knowledge of safe work procedures and practices

· Moderate knowledge of equipment and tools, including their designs, uses, repair, and maintenance

· Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical

· Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems

· Exceptional skills in customer service

· Advanced diagnostic and trouble-shooting skills

· Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

· Operation and control skills of equipment or systems

· Equipment selection skills to determine the kind of tools and equipment needed to do a job

· Ability to communicate clearly and effectively, both verbally and in writing

· Ability to operate a crane and forklift, and obtain required certifications/licenses

· Ability to meet deadlines and work under fast-paced, time constraining circumstances

· Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair

· The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience:

· More than two years of heavy equipment experience required; three or more years preferred

· High school diploma or equivalent preferred

· MSHA certification preferred

· Air conditioning certification preferred

· Crane/Rigger certifications preferred

Supervisory Responsibilities:

· None

Travel:

· Travel required with a possibility of an overnight stay

Additional…