Hardware Installation Engineer - Western Region - Field

Join us in pioneering breakthroughs in healthcare.

• Provide highly visible customer support through the performance of on‑site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects. Interpret customers’ needs and assist in and facilitate resolution regardless of whose job the responsibility falls under.
• Handle any aspect of field support, not limited to system hardware and software, PCs, and networking or wireless installs and upgrades. Support a wide range of company products according to technical documentation and company guidelines so that customers’ equipment operates properly.
• Demonstrate to customers equipment operation and specification according to the Customer Acceptance Procedure (CAP).
• Advise customers on ordering spare parts or on service requests such as emergency and contractual services to ensure they can operate their VMS equipment per technical and safety guidelines.
• Guide customers to Customer Technical Bulletins and explain their importance. Input detailed records of installation and upgrade work into company information systems to keep accurate customer installation data available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations to perform activities under the safest working conditions.
• Perform parts inventory and ordering for assigned installations, including replenishing spare parts kits, short shipments, and return consigned parts appropriately and in a timely manner per procedure.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance, and development of products to improve installation efficiency.
• Report by means of FSRs, time sheets, and expense reports to ensure accurate company statistical data on customer‑oriented activities is available.
• Complete all required installation documentation that pertains to the job, and update all requested and/or required data for tracking purposes.
• Use prescribed problem‑resolution escalation procedures and request technical assistance when necessary in a timely manner.

• High School Diploma or equivalent and 2–4 years of related experience, or an Associate's or Bachelor's degree in a related program preferred.
• Knowledge of and professional experience with electronic and electro‑mechanical engineering, RF energy producing devices, and electronic cooling systems.
• Proficiency in the use of test equipment for verification and calibration of electronic equipment.
• Basic networking skills to integrate the machine onto the customer server.
• Knowledge of and professional technical experience with PC‑based systems.
• Customer‑focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

• Experience with RF energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.

Ability to travel for 10 days and then have 4 days off throughout the year. Overtime and shift differential provided.

Company vehicle provided – can be used for personal use. This role is governed by our Fleet Safety Policy.

Base pay range: $52,720 – $72,490 plus differential, overtime, and a robust benefit package.

Many Varian clients require employees and representatives to meet certain vendor credentialing requirements before gaining site access. Unless prohibited by law, this position must meet all vendor credentialing requirements necessary for full client access and must continue to meet those requirements during employment. Requirements may include identification (photo, driver’s license or passport), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and health‑care trainings.

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, protected veteran or military status, or any other category protected by federal, state, or local law.