AV Service Technician - TX

Room Ready is expanding our Service team. An AV Service Technician is responsible for technical accuracy and completion of all service calls. Daily activities include responding to service calls and tickets to ensure the best customer experience possible when receiving RR services. Additionally, will be responsible for onsite surveys for upcoming installations. Overnight travel frequently, up to 60%. The ideal candidate would be located in the Dallas, TX area.

Room Ready is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily through providing an avenue to execute our innovative solutions.

• Care Deeply- listen to learn, engage in debate, be civil, do more
• Hustle Smart- do and think versus do or think
• Use Common Sense-solve problems with simple, practical ideas
• Own It-be eager, ask questions, learn from mistakes, do what you say you will do
• Help Others- be deliberate about helping others, always do what is right
• Stay Grateful- find joy and approach every situation as an opportunity

Room Ready runs on EOS (Entrepreneurial Operating System). All employees at Room Ready are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at:
Vision—getting everyone in our organization 100% on the same page with where we’re going, and how we plan to get there Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day.

• Respond to on-site service calls for AV conferencing systems
• Provide remote service assistance as needed
• Installing simple 1-3 day teleconferencing systems, cameras, and access control
• Custom space certification and closeout
• End-user training (onsite & remote)
• Remote and onsite support troubleshooting
• Occasionally provide event support on client sites

As an AV Service Technician the ideal candidate will need:

• Qualified candidates will have a minimum of 3 year of security, camera, and/ or audiovisual knowledge or construction experience and preferably CTS certified.
• Must be able to exert up to 100 pounds of force occasionally and 50 pounds frequently.
• Ability to travel overnight.
• Knowledge of how to maintain, repair, diagnose, and correctly install or replace AV equipment.
• Ability to read and understand blueprints and AV drawings
• Strong knowledge of the AV industry and the general requirement of different equipment types
• Precise written communication abilities for filing repair, installation, and maintenance reports.
• Ability to work with minimal supervision while using their own technical judgment regarding complex tasks
• Use of basic hand and power tools
• Completes all required documentation accurately and within the expected time frames
• Maintain positive customer interaction throughout every job and perform work with the best interest of Room Ready in mind.

It is the policy of Room Ready to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.

• 3 outstanding medical plans to choose from, and one plan is FREE – plus FREE Dental and Vison coverage for our employees!

It is the policy of Room Ready to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.