Make Technician II

Position: Make Ready Technician II
Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!

Position Summary:

The Make Ready Technician II is a key associate in providing outstanding maintenance and repair services for vacant homes in an efficient and effective manner. The Make Ready Technician II works on the Property Management Renovations, Turns and Service (RTS) team. The Make Ready Technician II is primarily tasked with maintenance and repair work for Progress Residential vacant homes and providing excellent customer service for our customers.

Essential Functions:

• Ability to assess a service request job assigned and determine the appropriate steps necessary to resolve the service request
• Ability to communicate to the Make Ready Manager any information needed when support is needed to complete assigned work
• Ability to complete electronic forms and service request entering all required information, accurate jobs notes and job photographs
• Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards
• Service Technician II will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Participate in field and formal training related to providing service to Progress homes
• Maintain fleet vehicle and inventory within company guidelines
• Perform scheduled and unscheduled/emergency repairs, preventative maintenance, property inspections, and service requests including repair, replacement or modification of components, equipment or systems as assigned daily on the following types of systems.o Electrical systems and fixtureso Plumbing systems and fixtureso A/C / Heat Pump and heating systemso Appliance so Water irrigation systemso Stairs, gates, fences, patios, railings, mailboxeso Tile, carpet, and flooringo Interior/exterior lightso Fireplace so Gas fixtures and appliance so Shutters, interior and exterior doors and trim, windows, sliding glass doorso Door and mailbox locks and keyso Security systemso Ceiling leakso Wallso Mill work and cabinetso Pool areas, tile, hot tub/spa, pool furnitureo Other Service areas as required
• Perform routine preventive maintenance services on residential properties and systems
• Report all major repairs and requisitions prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Ensure all workplace safety standards and practices are upheld
• Completes all assigned work in a professional and timely manner
• Maintains regular attendance and excellent punctuality
• This role is considered…