Supervisor, UPS

LOCATION:

Dallas, TX

TITLE:

Supervisor, UPSPOSITION SUMMARY

The UPS Supervisor provides day-to-day leadership for CPG’s mission critical mechanical services team. This role oversees the safe, efficient, and high-quality installation, service, maintenance, troubleshooting, and operation of UPS systems supporting critical facilities and data center environments. The UPS Supervisor serves as a technical leader and field supervisor, ensuring contract compliance, workforce readiness, job planning, customer satisfaction, and adherence to applicable safety standards, codes, and company procedures.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide effective oversight, leadership, and administration of safety processes, procedures, and field work practices.
• Lead, train, influence, and motivate UPS technicians while supporting the continued development of team competency and technical capability.
• Perform and oversee preventive maintenance, troubleshooting, routine repairs, and emergency repairs on mission critical UPS systems without supervision.
• Provide technical guidance regarding the installation, service, maintenance, and operation of data center mechanical equipment.
• Support UPS equipment including, but not limited to, UPS, PDU electrical systems.
• Maintain, upgrade, and back up Building Automation Software as required, including systems using pneumatic, DDC, and Variable Frequency Drive controls.
• Travel to customer sites to manage UPS service, installation, replacement, maintenance, commissioning, and troubleshooting activities.
• Plan and maintain work systems, procedures, and policies that enable safe, efficient, and high-quality performance by CPG technicians.
• Coordinate labor, logistics, materials, equipment readiness, and job planning with Project and Contract Managers to mitigate delays and support successful project execution.
• Monitor compliance with contractual commitments, applicable federal, state, and local rules, codes, regulations, and customer requirements.
• Maintain high-quality service by enforcing quality and customer service standards, resolving service issues, identifying trends, and recommending system improvements.
• Communicate job expectations, delegate tasks, set deadlines, review and approve weekly timesheets, and support staff management activities.
• Perform site walks and assist with estimating potential new work.
• Respond to after-hours calls and perform on-call after-hour assignments as required.
• Maintain regular and reliable attendance, including expected job-site presence of approximately 50 to 75 percent of the time.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 7 years of large commercial UPS service experience required; 8 years preferred.
• Successful completion of basic EPMS theory coursework or equivalent experience.
• Demonstrated understanding of proper use of UPS diagnostic tools and instruments.
• Experience with DDC, pneumatic, and Variable Frequency Drive controls.
• Ability to train, influence, and motivate team members while communicating clear job expectations.
• Experience writing pre-job briefs, procedures, service documentation, and technical reports.
• Excellent written and oral communication skills, strong customer…