Supervisor, UPS

Position:
Supervisor, UPS

Location:

Dallas, TXJob # of Openings: 1

Title:

Supervisor, UPS

Location:

Dallas, TX Position Summary

The UPS Supervisor provides day-to-day leadership for CPG's mission critical mechanical services team. This role oversees the safe, efficient, and high-quality installation, service, maintenance, troubleshooting, and operation of UPS systems supporting critical facilities and data center environments. The UPS Supervisor serves as a technical leader and field supervisor, ensuring contract compliance, workforce readiness, job planning, customer satisfaction, and adherence to applicable safety standards, codes, and company procedures.

• Provide effective oversight, leadership, and administration of safety processes, procedures, and field work practices.
• Lead, train, influence, and motivate UPS technicians while supporting the continued development of team competency and technical capability.
• Perform and oversee preventive maintenance, troubleshooting, routine repairs, and emergency repairs on mission critical UPS systems without supervision.
• Provide technical guidance regarding the installation, service, maintenance, and operation of data center mechanical equipment.
• Support UPS equipment including, but not limited to, UPS, PDU electrical systems.
• Maintain, upgrade, and back up Building Automation Software as required, including systems using pneumatic, DDC, and Variable Frequency Drive controls.
• Travel to customer sites to manage UPS service, installation, replacement, maintenance, commissioning, and troubleshooting activities.
• Plan and maintain work systems, procedures, and policies that enable safe, efficient, and high-quality performance by CPG technicians.
• Coordinate labor, logistics, materials, equipment readiness, and job planning with Project and Contract Managers to mitigate delays and support successful project execution.
• Monitor compliance with contractual commitments, applicable federal, state, and local rules, codes, regulations, and customer requirements.
• Maintain high-quality service by enforcing quality and customer service standards, resolving service issues, identifying trends, and recommending system improvements.
• Communicate job expectations, delegate tasks, set deadlines, review and approve weekly timesheets, and support staff management activities.
• Perform site walks and assist with estimating potential new work.
• Respond to after-hours calls and perform on-call after-hour assignments as required.
• Maintain regular and reliable attendance, including expected job-site presence of approximately 50 to 75 percent of the time.
• Perform other duties as assigned.

• Minimum of 7 years of large commercial UPS service experience required; 8 years preferred.
• Successful completion of basic EPMS theory coursework or equivalent experience.
• Demonstrated understanding of proper use of UPS diagnostic tools and instruments.
• Experience with DDC, pneumatic, and Variable Frequency Drive controls.
• Ability to train, influence, and motivate team members while communicating clear job expectations.
• Experience writing pre-job briefs, procedures, service documentation, and technical reports.
• Excellent written and oral communication skills, strong customer relations skills, and the ability to make independent decisions.
• Must be able to travel up to 50%.
• Must be a U.S. citizen.
• Experience in critical facilities including federal facilities, power generation plants, and data centers preferred.
• Project leadership experience, including site walks, estimating, job planning, and coordination with Project or Contract Managers preferred.
• Ability to obtain and maintain a federal security clearance preferred.
• Bilingual skills preferred but not required.

• Microsoft office (must be proficient in Excel and Word)
• Net Suite preferred but not required

• Knowledge and experience using Microsoft Office applications, including Excel, Word, Outlook, and Teams preferred.
• Experience maintaining, upgrading, and backing up Building Automation Software as required.
• High School Diploma or GED required.
• Must have at least 2 years' experience with people management

• Environmental Protection Agency (EPA) Universal Certification required.
• OSHA 10 or OSHA 30 certification preferred.
• Must be able to pass applicable government or client background checks and gain access to required facilities.
• Must have a clear and valid driver's license.

• Carries out…