Field Service Technician

We are seeking a talented Field Service Technician to provide professional service and training support for automated packaging equipment and systems. This position provides an opportunity to work directly with customers, troubleshoot complex mechanical and electrical issues, support equipment installations and start-ups, and help ensure equipment performs to customer requirements.

The position can be based remotely within approximately one hour of a major airport and reports to the Field Service Manager.

• Direct and assist customer personnel in the installation, start-up, and training of machines and systems.
• Provide technical service support to customers when equipment is not performing properly.
• Provide Engineering with accurate updates on changes made to machines in the field.
• Participate in final equipment checkout to help ensure machines are ready for shipment.
• Troubleshoot mechanical and electrical systems in the field.
• Work with PLC and HMI programs and make appropriate edits or changes when needed.
• Support setup and operation of case packing, shrink wrapping, robotic, and related automation equipment.
• Represent the organization professionally while working directly with customers.

• Strong mechanical and electrical assembly and troubleshooting skills.
• Ability to work online with Rockwell PLCs and HMIs and navigate and make edits or changes to PLC and HMI programs.
• Fanuc robot experience and certification are highly desirable.
• Approximately 2–4 years of relevant field service experience is preferred.
• Strong verbal and written communication skills.
• Ability to educate and train customers in equipment setup, operation, and troubleshooting.
• Strong organizational and planning skills.
• Ability to work independently while also contributing effectively as part of a team.
• Comfort working in a fast-paced production and customer-facing environment.

• Remote-based field service position with travel to customer locations.
• Hands-on exposure to industrial automation, packaging machinery, PLCs, HMIs, and robotics.
• Opportunity to solve complex technical problems and work directly with customers.
• Variety in day-to-day work through installation, commissioning, troubleshooting, service, and training.
• Opportunity to continue developing advanced automation and field service skills.
• Career growth opportunities within a growing global organization.

The ideal candidate is a technically strong Field Service Technician who enjoys hands-on troubleshooting, customer interaction, and working with automated machinery. Someone who can diagnose problems independently, communicate solutions clearly, and remain organized while traveling between customer sites will be well positioned for success in this role.

This is a customer-facing field service position with regular travel to customer locations. The role requires the ability to work independently in the field while maintaining strong communication with engineering, service leadership, customers, and internal teams.

The employer is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities to participate in the application and employment process.