Power Services Technician - Audio Visual, Event Technology

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values:
Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

The Power Services Technician is responsible for providing power distribution load calculations and equipment set and strike, as required. They will also assist with floor operations, including setup, strike and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

• Ensure all event sets and strikes are completed according to Company SOPs
• Assist sales team with load calculation to ensure appropriate power distribution equipment and services are being sold
• Ensure the safe set and strike of power distribution cabling and equipment, minimizing trip hazards and the potential for overloaded circuits
• Perform tie-ins of third-party electrical distribution equipment (show power)
• Operate intermediate technology solutions and troubleshoot if issues arise.
• Greet guests/clients before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost, stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
• Electrical background
• Computer proficiency (hardware, software and networking)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Demonstrated advanced technical operational ability
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong people skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable…