Rapid Rehousing Case Manager Ii

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Founded in 1983, Austin Street Center provides emergency shelter and meets the basic need of the most vulnerable people experiencing homelessness in Dallas.

• Kindness
• Trustworthiness
• Empowerment
• Determination

Assist specialized and higher-acuity eligible persons personally impacted by Domestic Violence to become housed as quickly as possible in the Rapid Re-Housing program and maintain their housing permanently through focused, intensive, and short-term case management interventions.

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

• Attend regular one-on-one supervision with their direct supervisor.
• Participate actively in team, department, and all-staff meetings as scheduled; this role also requires cross-communication with community partners on a routine basis.
• Assist in training new team members on the expectations and best practices their daily work activities.
• Assist other teams and departments (Operations, Advancement, etc.) as appropriate by request.
• Participate in the operation of inclement weather shelter operations and activities as appropriate by request.
• Provide coverage as requested on at least one agency holiday per year to ensure consistent 24/7 operation of critical services.
• Operate with a trauma-informed, housing first, harm reduction mindset to assist people they serve through the stages of change and achieve recovery from homelessness.
• Operate with a motivational interviewing perspective toward the client, rather than a directive or demanding posture.

• Assist with determining the eligibility of clients for the Rapid Re-Housing program.
• Assist with helping clients to move into rental units willing to accept the program and obtain all start-up items necessary.
• Perform inspections and online checks as necessary to ensure that the unit is suitable for client habitation.
• Complete necessary requests for application fee, security deposit, pro-rated rent, and other necessary move-in fees for the client.

• Meet with assigned clients face-to-face to provide safety and housing stability planning assistance.
• Provide services to specialized and/or higher-acuity populations, specifically clients impacted by Domestic Violence, referred to the RRH program for short-term assistance.
• Verify client income and assets at least monthly, and calculate their monthly portion of rent payment; and ensure notification of monthly contribution expectations to the property management team and rent payment administrator.
• Perform regular checkups of critical issues in client’s unit to determine service needs.
• Assist client to maintain positive relationships with their neighbors and rental property management.
• Complete required orientation documents with client, including but not limited to guest policies, meaningful activities, and crisis planning to stabilize their living situation.
• Provide group-based education and support interventions targeted to RRH and shelter clients.

• Assist client to apply for permanent housing resources as necessary and applicable throughout the client’s participation in the rental assistance portion of the program.
• Assist client to connect to employment resources and obtain gainful employment when possible.
• Assist client to identify and recruit potential roommates or housemates to share in rental costs.
• Complete action plans regularly with the client to identify actions required to complete the established exit plan.

• After client exits rental assistance portion of the program to a housed destination, follow up with client by phone for up to six months to assess additional service needs.
• Provide case management assistance to clients with service needs after the RRH program’s rental assistance ends as necessary.
• Resume home visits and RRH rental assistance services to clients who exit the program sustainably before the end of their first lease but demonstrate additional needs for rapid re-housing services due to loss of income.

• Maintain accurate case management engagement data in caseload documentation.
• Document services provided in our electronic recordkeeping system within one business day.
• Complete documentation with rigorous and thorough attention to quality.