Bilingual Case Manager

Position Summary

Responsible for providing case management services at a supervised visitation center that includes coordination of family services that accounts for the safety of children who have experienced and/or witnessed domestic violence and their non-custodial parent.

Tuesday–Friday, 12:00 pm – 8:00 pm;
Saturday, 9:00 am – 5:00 pm

• Assists parents with the intake process including answering questions about services, providing referrals/resources, processing intake paperwork, scheduling and completing client intake interviews, and coordinating client intake files.
• Establishes a supportive relationship with the child’s parents to provide parent intervention when necessary and appropriate (e.g., in areas of discipline, nurturing, communication, and socialization).
• Assesses child and family needs to develop a service plan with referrals and access to advocates addressing the family’s needs.
• Provides orientation services with parents and/or children, including facility tours, explanation of services, social history, etc.
• Maintains contact with parents receiving services and follows up regarding late cancels, late arrivals, no-shows, and outstanding balances.
• Completes administrative tasks such as contact notes, data entry, observation notes, timesheets, checking phone messages, returning calls, and distributing and assisting clients with paperwork.
• Assists the site director to maintain an atmosphere that is warm, child-friendly, respectful, emotionally consistent, and that holds safety for adult victims and their children as the highest priority.
• Responds to subpoena requests for records and information regarding services. Provides written letters to courts (attorneys and judges) as well as any pro se clients on a monthly basis to all families receiving services.
• Participates in continuing education in the areas of domestic violence, sexual violence, stalking, child abuse and child development as appropriate.
• Attends staff and agency meetings and/or training seminars.

• Provides supervised visitation and monitored exchanges as needed according to court orders or other relevant agreements.
• Performs other job-related duties as assigned.

• Bachelor’s Degree in Social Work, Counseling, Psychology, or related field required and at least two years of experience working with victims of family violence and children of a variety of ages required.
• Training and experience in supervised visitation or related services, preferred.
• Bilingual skills (English/Spanish) required.

• Valid Texas Driver’s License

• Knowledge of the dynamics of domestic violence, stalking, sexual abuse and child abuse and how center safety can help victims gain a level of security.
• Knowledge and effective execution of de-escalation techniques and conflict resolution.
• Knowledge of substance abuse and mental illness as it pertains to victims/survivors of family violence.
• Knowledge of the impact of violence in parenting, including how controlling and manipulative techniques are used to undermine domestic violence victims.
• Skilled in basic therapeutic techniques for working with victims of trauma.
• Skilled in providing meaningful referrals and resources based on client needs.
• Skilled in boundary setting in a non-threatening manner.
• Ability to effectively communicate both verbally and in writing.
• Ability to multi-task, be a self-starter as well as a team player and work within a larger agency and see the role in relation to the mission of the organization and within the program.
• Ability to follow professional code of ethics and maintain client confidentiality.

• The employee must be physically and mentally able to safely perform the essential job functions with or without a reasonable accommodation without a direct threat of injury to the employee, co-workers, clients or donors.
• Ability to drive a personal vehicle or company vehicle to visit sites or perform other duties for the position.
• Ability to travel to outside meetings and work functions and run errands for the program.
• Ability to attend court hearings, etc., to testify.

Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs). Work may be performed, but is not limited to an office environment.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.