Resident Advocate- M-F Women's Shelter

Mission

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Are you passionate about making a difference? In this role you will play a vital part in creating a safe and supportive environment for survivors of family violence as they begin rebuilding their lives. By ensuring the shelter remains secure, welcoming, and well‑maintained, you help restore a sense of stability and dignity for each resident. Through compassionate support, active listening, and collaboration with the program team, you will not only ensure client safety but also empower individuals to move forward with confidence and hope.

• Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non‑judgmental manner.
• Collaborate with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication.
• Intervenes in crisis situations, using approved de‑escalation and crisis intervention methods that promote the safety of all residents.
• Provides timely communication to supervisor and designated staff regarding pertinent client situations and issues.
• Assures that all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, access for immediate needs, and providing personal supplies within 24 hours.
• Assists client with basic life skills activities, including healthy habits, clean living skills, organization, daily planning, time management, etc.
• Conducts client exit interviews, safety planning when needed (for unplanned exits), exit surveys, and schedules transportation services.
• Monitors inventory, documents items taken from the adult/children closet, including inventory in overflow storage location, and reports to operations and direct supervisor when inventory items need replenishing.
• Monitors the resident advocate desk and assists clients with basic needs, such as distributing medication, toiletries, cleaning supplies, etc., and documents appropriately in Clients First.
• Monitors the facility for safety and cleanliness. Takes appropriate action to maintain the cleanliness of the shelter, as needed. Provides light household tasks (i.e., spot cleaning rooms for in/out clients) and sanitizing common areas of the shelter.
• Transports clients in the company vehicle to and from appointments and meetings, or hospital when necessary.
• Interacts with interns and volunteers and supports and guides them when necessary.
• Co‑facilitates resident meetings, assists with volunteer groups, and children’s activities during adult groups.
• Assists with special events and other program activities scheduled during the shift.
• Provides backup coverage for hotline phone calls, assesses the level of client risk, and, through active listening, comforting words and positive problem‑solving, provides mental and emotional support.

Other Duties:
Performs other job‑related duties as assigned.

• Bachelor's degree in psychology, social work, sociology, or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an associate degree and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
• Bilingual, English/Spanish, may be required for some roles.

Valid Texas Driver’s License and a clear driving record.

• Knowledge of domestic violence and client trauma.
• Skilled in Microsoft Office applications.
• Skilled in verbal de‑escalation and crisis management.
• Ability to maintain a clear and valid Texas driver’s license.
• Ability to communicate in both written and verbal formats to meet position responsibilities.
• Ability to be sensitive to the language, economic, and cultural needs of clients.
• Ability to safely drive a company vehicle to off‑site locations and attend off‑site meetings and…