Case Management Specialist- Advanced Practice

Responsibilities

• Meet all federal and state regulatory guidelines and standards that apply to the position.
• Maintain a caseload in accordance with agency policies, procedures, licensing, and contract standards.
• Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.
• Independently maintain a minimum number of weekly contacts with children and families.
• Exercise independent discretion and judgment to continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Provide feedback, support, and consultation to crisis line staff to ensure an appropriate response to crisis calls and that families’ needs are addressed through the best possible supports and follow‑ups.
• Engage and involve children and their sponsors in the casework process.
• Utilize professional judgment and experience to assess and document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.
• Work evenings, weekends, and holidays as needed or requested.
• Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass Connections' professional and ethical standards of conduct outlined in the employee handbook, including demonstrating respect for agency staff, the service population, and community members, and complying with the required dress code at all times.
• Exercise independent discretion and judgment to coordinate referrals, service planning, and documentation of services for an assigned caseload.
• Act as a liaison with stakeholders, including legal providers and the immigration court.
• Accept crisis calls and provide support to families in crisis.
• Participate in weekly treatment team meetings reviewing cases with the clinical and management team, recommending adjustments to the tiered level as appropriate.
• Travel 75% of the time, including car, train, flight transportation, and overnight stays.
• Exercise independent discretion and judgment to conduct comprehensive assessments, develop treatment plans, and make decisions in the field regarding the safety and well‑being of assigned children and families.
• Meet all deadlines required by the program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.

• Fluency in English and Spanish is required.
• Required – Bachelor’s or undergraduate degree in social work, psychology, criminal justice, sociology, or a related field from an accredited institution.
• Strongly preferred – Graduate degree in social work, criminal justice, sociology, or a related field from an accredited program.
• Certifications:
  
  Integrated Case Management, First Aid CPR, Emergency Behavior Intervention.
• Required experience:
  
  three (3) years of related experience including crisis intervention and case management for those with the relevant degree; seven (7) years of related experience for those without the degree.
• Preferred experience in working with immigrant populations and child welfare.

• Pass a pre‑employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass a pre‑employment and biennial criminal background check.
• Demonstrate mastery of comprehensive safety, resiliency, and mental health assessment.
• Demonstrate the ability to use independent judgment and discretion to respond sensitively and competently to the service population’s cultural and socio‑economic characteristics.
• Communicate effectively in writing and verbally in English and Spanish.
• Work collaboratively with other staff members, service providers, and professionals.
• Provide crisis intervention according to…