Case Coordinator

Job Details:

Location:

Dallas Children's Advocacy Center, Dallas, TX 75228;
Position Type:
Full Time;
Education Level: Bachelor's;
Travel Percentage:
Negligible;
Job Shift: Day;
Job Category:
Nonprofit - Social Services.

The Case Coordinator is responsible for reading statewide CPS (child protective services) intakes and facilitating collaborative relationships with partner and community organizations, and for leading efforts to ensure a coordinated and timely response to child abuse investigations.

The mission of the Dallas Children’s Advocacy Center (DCAC) is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non‑profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.

DCAC serves over 13,000 children and their non‑offending family members each year. DCAC is recognized nationally and internationally for its expertise in the identification, investigation, and prosecution of child abuse cases, cutting‑edge clinical services for victims and their families, and community and professional training programs.

• Receives and reviews statewide intake referrals of abuse and neglect daily and as assigned and confirms that intakes meet the coordination criteria.
• Contacts investigative partners (CPI and LE) to ensure connections are made with the goal of securing a forensic interview for the client.
• Maintains ongoing, regular contact with partners (CPI and LE) to ensure partners are connected and working towards obtaining the forensic interview for the client.
• Builds relationships with investigative agencies and associated service providers via phone, email, or in‑person on a monthly basis.
• Ensures all identified cases meeting the criteria are entered into the Apricot 360 client database accurately and timely.
• Receives and responds to crisis calls (on a rotating basis) from referral services and initiates protocol response for CST (child sex trafficking) HRY (high‑risk youth) cases.
• Communicates routinely with DCAC programs and supports a cohesive and collaborative client experience by offering case coordination efforts and support.
• Attends MDT staffings on and off‑site as requested.
• Routes statewide intake referrals of abuse or neglect, determining if the youth’s case meets the specified criteria for the multi‑disciplinary team collaborative approach.
• Works a rotating, on‑call schedule, including nights and weekends for CST/HRY cases.
• Follows MDT department policies and procedures.

• Attends and participates in DCAC’s annual Crimes Against Children conference as a volunteer or participant.
• Participates and attends supervisory meetings and team meetings.
• Attends agency staff meetings.
• Participates in special events for children and families.
• Other duties as assigned.

• Education and experience:
  
  Bachelor’s degree in social work, psychology, criminal justice, or similar and at least one year of experience in a similar role at a child protective agency or child advocacy center; OR equivalent combined knowledge, experience, and skills of five years working in such agencies.
• Continuing
  
  Education:
  • Completes Interpretation and Translation Training (required for bilingual staff).
  • Completes MDT training through CACTX.
  • Attends courses related to child abuse and sex‑trafficking as identified on an ongoing basis.
  • Completes agency‑related compliance courses in a timely manner.
• Required License(s) or
  
  Certifications:
  
  Clear and valid Texas Driver’s License.
• Required Software
  
  Experience:
  
  MS Office Outlook, SharePoint, and database skills.
• Knowledge, Skills, and Abilities:
  • Knowledge of child development and family dynamics; knowledge of sexual abuse dynamics as it relates to victims and perpetrators.
  • Effective communication with a diverse community of stakeholders including law enforcement, CPS, the Dallas Juvenile DA’s Office, Children’s Health, DCAC staff, and clients/families.
  • Ability to encourage participation from stakeholders…