Last Mile and Care Management Lead

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world.

Our network of 120 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City.

The Last Mile and Care Management Lead is responsible for coordinating care management and last mile logistics for Social Care Network (SCN) service delivery. The Lead will also support last mile coordination contractors, liaise with SCN management, and oversee managed care invoicing processes.

This is a temporary position anticipated to end on March 31, 2027.

• Act as a Service Provider for enhanced HRSN services through the Social Care Network.
• Review referrals for Food Pantry Stocking services (and other enhanced services as needed) on SCN platforms to determine program eligibility.
• Conduct outreach to potentially eligible clients identified by Met Council and partner organizations.
• Conduct client intake for Met Council Food Pantry Stocking services and ensure Medicaid member’s connection to services.
• Work toward target invoicing and billing numbers, developed in partnership with the Social Care Network Coordinator.
• Submit and review weekly invoices for services and ongoing care management.
• Lead weekly Last Mile Team (LMT) syncs and distribute meeting notes to stakeholders.
• Maintain updated workflow guidance from SCN lead entities and create support materials for contractor team.
• Attend ongoing network trainings and apply learnings to team workflows.
• Build out SOPs and information guides to share with last mile contractors.
• Escalate cases to PHS or other providers as needed.

• Sensitivity and cultural competency in working with low-income communities of New York City.
• Comfort using online technologies and database systems on a daily basis.
• Excellent analytical and critical thinking skills.
• Solid problem‑solving skills.
• Exceptional time management skills.
• Exceptional communication skills—both written and verbal.
• Strong commitment to client‑centered service and trauma‑informed care practices.
• Strong knowledge of Windows and all Microsoft Office programs.
• Ability to work independently and as part of a team, and manage multiple complex tasks simultaneously.
• Strong organizational skills, with the ability to prioritize and stay focused across multiple work streams.
• Exceptional customer service skills; ability to help clients navigate through barriers while adhering to protocol and policies.

• High School Diploma (required), Bachelor’s Degree (preferred)
• Prior experience working with low-income communities (preferred)
• Background in public health, public administration, or human services (preferred)

$62,400 per year.

Major medical, dental, vision and life insurance; pre‑tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.