DV Case Manager Bilingual; Spanish

Job Details

Job Location:

Dallas, TX 75235
Position Type:
Full Time
Education Level: 4 Year Degree

Travel Percentage :
Negligible

Job Shift: Day
Job Category:
Nonprofit - Social Services

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

As a Bilingual Case Manager, you provide comprehensive case management and crisis intervention for adult and child survivors of domestic violence who are experiencing homelessness. This role requires a strong understanding of the dynamics and effects of domestic violence, trauma, and housing instability. It uses evidence‑based interventions to help families develop healthy coping skills and move toward long‑term stability. The Case Manager delivers holistic support through individualized service planning, referrals, advocacy, safety planning, group facilitation, and ongoing assessment to help clients rebuild safety and independence.

When you step into this role, you will be a lifeline for families transitioning from crisis to stability. Your work will directly support our mission to empower survivors of family violence by helping them access safe housing, secure essential resources, and rebuild their lives with dignity. Through trauma‑informed care, consistent advocacy, and compassionate guidance, you will strengthen each family’s ability to heal, plan for the future, and thrive beyond violence.

Your support ensures that clients receive the structure, safety, and connection they need to break cycles of abuse and create lasting change.

The shift for this position is Monday, Wednesday, Friday 9:00am‑5:00pm;
Tuesday & Thursday 12:00pm‑8:00pm.

• Provides families with case management services, including but not limited to housing, employment, legal, and medical referrals.
• Coordinates family case management meetings twice a month, as well as weekly case management meetings with the head of household.
• Completes intake and orientation of services and discusses safety planning with clients.
• Observes and documents weekly observations of each child within the family unit.
• Maintains accurate and confidential records on each client for the assigned caseload in the Clients First database and other necessary locations (progress notes, reports, and other required forms).
• Facilitates weekly process groups and/or events using a variety of psychotherapy approaches (e.g., cognitive‑behavioral, psycho‑educational, client‑centered) and based on systems theory and domestic violence research.
• Responds appropriately to emergency situations utilizing de‑escalation and conflict resolution skills.
• Assists clients in obtaining community services and establishes referral relationships with other agencies to facilitate services.
• Provides court advocacy and court testimony as needed.
• Provides training, supervision, and support to volunteers and interns as assigned.
• Represents the agency in special groups and community education activities.
• Participates in in‑service training programs and workshops to update professional knowledge; maintains current professional knowledge of domestic violence, crisis theory, and community resources, including assessments of danger, and resources of direct solution.
• Attends and participates in case staffing on a weekly basis.
• Works assigned schedule with adequate flexibility, may be required to provide support during other hours.

Performs other job‑related duties as assigned.

• Bachelor's Degree in Social Work, Psychology, or a related human services field. Master’s preferred.
• One to two years of experience in crisis intervention and/or the domestic violence field is preferred. Prior experience with supportive housing placements is preferred.
• Reliable transportation is required for community meetings.
• Bilingual (English/Spanish) required.

• Valid Texas Driver’s License and a clear driving record.

• Knowledge and understanding of the dynamics of domestic violence affecting individuals and…