Enrollment Specialist

The Enrollment Specialist will conduct in-depth interviews with prospective volunteers, parents, and children for Big Brothers Big Sisters Lone Star mentoring programs. Write comprehensive assessments based on each interview which will be used for other Program staff when making matching decisions.

• Conduct volunteer and client enrollment for the agency’s Community Based and School/Site Based Programs, including interviews, individual orientations, child safety information, home assessments, and completion of other required checks as outlined within Big Brothers Big Sisters America (BBBSA) guidelines and Program manual
• Write comprehensive assessments within prescribed time frames and make recommendations for participation in the program based on data gathered from volunteer and client interviews
• Adhere to documentation standards according to BBBSA and agency guidelines
• Input complete information into Match force (database) as it is gathered
• Share community resource/referral information with clients and staff as needed
• Participate in matched and unmatched activities and agency special events, as needed
• Participate in all team, staff, and Program meetings
• Conduct presentations and schedule Match Introductions, as requested
• Maintain state licensure, when applicable
• Other duties as assigned

• Bachelor’s degree, preferably in a social or human science, such as social work, sociology, or psychology
• One year of experience in a social service setting preferred
• Prior experience with intake and assessment of adults and children beneficial
• Strong organizational, time management and critical thinking skills
• Ability to establish rapport easily and help volunteers and clients feel comfortable during the enrollment process
• Intermediate proficiency in Microsoft Word and Outlook, including keyboard skills of at least 45 words per minute, error free
• Can easily navigate databases, internet, and social media.
• Is able to navigate and use technology proficiently.
• Flexibility and availability to accommodate work in weekday evenings and occasional weekends
• Willing and able to travel throughout the determined coverage area daily and to other Lone Star areas occasionally
• Willingness to work within culturally diverse environments