Client Support Services Specialist

Job Details

Job Location:

DALLAS, TX 75228 Salary Range: $18.24 - $20.60 Hourly POSITION:

Data Entry and Follow-up Specialist DEPARTMENT: RSS/OP FLSA STATUS:
Non-Exempt SUPERVISOR:

RSS/OP Program Director EMPLOYMENT STATUS:
Full-Time SHIFT: 40 Hours Per Week

The Data Entry & Follow-Up Specialist role focuses on accurately entering and maintaining client data within our e-basis system, ensuring follow‑up communication with clients, and collaborating closely with various departments to provide comprehensive support. The ideal candidate will demonstrate a strong commitment to accuracy, confidentiality, and client-centered care. Assist clients in facilitating access to needed services, provides support and encouragement while assisting clients in the recovery process.

• Accurately input and maintain client data and records in the e-basis system, ensuring information is up to date and compliant with organizational standards.
• Perform regular follow‑up with clients through phone, email, or other communication methods, ensuring all necessary updates and check‑ins are conducted in a timely manner.
• Collaborate closely with all departments, including counseling, case management, and administrative teams, to ensure smooth communication and the integration of client services.
• Generate reports as needed for client progress, attendance, and follow‑up activities.
• Assist in scheduling appointments, tracking follow‑up tasks, and providing reminders for upcoming sessions or deadlines.
• Ensure the confidentiality of all client information and adhere to Nexus Recovery Center’s data privacy policies.
• Identify any discrepancies or issues in client data and work with appropriate staff to resolve them.
• Maintain organized documentation and files related to client follow‑up activities, ensuring all interactions are logged and recorded in a timely manner.
• Support the team in maintaining a high standard of care and service delivery for clients engaged in recovery programs.
• Ensures services delivered as in line with the Nexus Mission and Values
• Supervisory Responsibilities:
  
  None
• Other duties may be assigned.

• MODEL appropriate and effective coping and self‑help recovery skills.
• PROVIDE strong peer recovery leadership.
• GUIDE and mentor individuals seeking to achieve or sustain long-term recovery from addiction, regardless of pathway to recovery.
• MAINTAIN personal recovery evidenced by remaining 100% abstinent from all mood altering and mind changing substances.
• ASSIST clients in developing their own recovery plan and its implementation.
• PROVIDE case management related functions such as providing referrals, scheduling appointments, shopping, budgeting, using public transportation, and meeting attendance.
• PROVIDE transportation as assigned to ensure client access to meetings and community services.
• PLAN and implement recovery activities and events.
• ATTEND court appointments with clients to act as a support/advocate.
• ASSIST clients in accessing community services, as indicated.
• CONDUCT active outreach efforts to encourage attendance and participation in recovery-oriented, self‑help, and pro‑social groups.
• PROVIDE supportive services during times of client crisis/relapse.
• TEACH personal care, self‑help, and relapse prevention skills to clients.
• ATTEND required trainings for the position.
• ATTEND monthly All Staff meeting.
• PERFORM various clerical tasks, filing, copying, etc.
• OTHER DUTIES MAY BE ASSIGNED

• Sensitivity and ability to work with people of various races, cultures and socioeconomic levels.
• Possess good oral and written communication skills.
• Possess the ability to establish and maintain rapport with clients.
• Possess the ability to motivate, confront, and self-disclose in an appropriate manner.
• Ability to manage client behavior, manages crisis situations, and applies conflict resolution skills to situations.
• Safe driving practices.
• Service clients and outside contacts with dignity and respect.
• Observe client confidentiality requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. It is required to be efficient in data…