Resident Services Coordinator

Job Summary

A long-term temporary opportunity is available for a Resident Services Coordinator in Dallas, TX, supporting residents within a community-focused nonprofit environment. This role is ideal for a compassionate, organized professional who enjoys helping people access resources, participate in meaningful programs, and feel connected to their community.

The Resident Services Coordinator will serve as a trusted point of contact for residents, helping coordinate activities, meetings, outreach, and support services. This position offers consistent daytime hours, a mission-driven work setting, and the opportunity to make a positive impact through resident engagement, resource coordination, and community-building efforts.

• Coordinate resident programs and activities, including recreational, educational, health and wellness, financial, and community engagement initiatives.
• Build positive relationships with residents and serve as a helpful resource for services, programs, and support options.
• Create and distribute monthly activity calendars and newsletters to promote resident participation and awareness.
• Assist with resident meetings, Crime Watch meetings, and other community-focused events.
• Connect residents with appropriate community programs, social services, and support resources.
• Identify and report unsafe conditions, suspected abuse, neglect, or emergency concerns to appropriate staff, agencies, or law enforcement.

• Pay: $22 per hour.
• Schedule:
  
  Monday through Thursday, 8:00 AM to 5:30 PM, and Friday, 8:00 AM to 12:00 PM.
• Assignment type:
  Long-term temporary contract.
• Location:
  
  Dallas, TX 75204.
• Opportunity to support residents and contribute to meaningful community engagement programs.

• Coordinate resident programs, activities, meetings, calendars, and newsletters.
• Connect residents with community services, social service agencies, and support resources.
• Maintain accurate records while handling sensitive and confidential information appropriately.
• Respond professionally to resident needs, emergencies, and sensitive situations.
• 1 to 2 years of experience in resident services, community programs, social services, customer service, client care, or a similar environment.
• Knowledge of community programs, social services, and available resident support resources.
• Ability to assess resident needs and identify appropriate resources, referrals, or alternatives.
• Understanding of record keeping, documentation, and records management practices.
• Strong verbal and written communication skills.
• Ability to demonstrate patience, tact, professionalism, resourcefulness, and sound judgment.
• Ability to remain calm and responsive during emergency or sensitive situations.
• Strong relationship-building skills with residents, internal teams, and community service providers.
• Proficiency with personal computers and common business software.
• Ability to maintain confidentiality and handle sensitive information with discretion.

• Experience in crisis intervention or responding to sensitive resident situations.
• Prior experience supporting residents in affordable housing, nonprofit, community outreach, social services, or property-based resident support environments.
• Familiarity with local Dallas community resources, social service providers, or resident assistance programs.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

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