Homeless Outreach and Public Safety Officer

The Homeless Outreach and
Public Safety team plays a critical role in supporting Downtown Dallas Inc. (DDI) and the Downtown Public Improvement District by helping maintain a safe, welcoming, and service-oriented environment for residents, workers, visitors, businesses, and individuals experiencing homelessness. This position provides visible patrol coverage, supports public safety initiatives, observes and reports quality-of-life and safety concerns, and works collaboratively with law enforcement, homeless outreach providers, behavioral health partners, shelters, city agencies, and DDI stakeholders to connect individuals to appropriate resources and support district operations.

• Conduct proactive engagement with individuals experiencing homelessness throughout Downtown Dallas, document relevant observations and needs, and serve as a bridge to the DDI Homeless Outreach Team to ensure connection to case management, housing resources, and other appropriate support services.
• Record and maintain accurate data on all outreach engagements using the mobile tracking system.
• Refer individuals to appropriate community resources and support services based on their needs.
• Build trust with individuals experiencing homelessness, understand their needs, and apply a Housing First approach to outreach and service connections.
• Attend monthly outreach meetings as directed.
• Coordinate with homeless outreach providers, behavioral health partners, shelters, and city agencies.
• Assist in identifying individuals who may qualify for housing, treatment, benefits, or other supportive services.
• Document recurring quality-of-life concerns and provide trend information to leadership.
• Support multidisciplinary outreach efforts involving law enforcement, outreach providers, and healthcare professionals.

• Provide a highly visible uniformed presence by patrolling designated areas on bicycle or foot to enhance security and public safety perception.
• Deliver excellent customer service to citizens, visitors, and businesses by answering questions, providing directions, and addressing concerns.
• Engage with individuals to resolve quality-of-life issues while ensuring compliance with local ordinances and safety regulations.
• Support the Dallas Police Department (DPD) by assisting in identifying suspects and addressing criminal activity when required.
• Observe, document, and report suspicious, criminal, or hazardous activities.
• Serve as a liaison between DDI stakeholders and public safety agencies.
• Assist with de-escalation efforts involving disruptive or vulnerable individuals.
• Maintain situational awareness of emerging public safety concerns within the district.

• Monitor and report equipment failures, including streetlights, traffic signals, signage, and pedestrian amenities.
• Provide emergency response assistance, including administering first aid and assisting in crises when necessary.
• Monitor high-risk and high-traffic pedestrian areas to deter crime and improve public safety.
• Assist with security and logistics for special events hosted within the Downtown Dallas area.
• Always represent Downtown Dallas Inc. (DDI) and the Downtown Public Improvement District professionally, whether on the job, attending meetings, or working special events.
• Complete daily activity reports and incident documentation as required by the shift supervisor.
• Utilize Microsoft Office applications, mobile reporting systems, GPS-enabled applications, case management databases, and other technologies required for reporting, documentation, communication, and…