Senior Software Engineer -Salesforce

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do.

We are seeking a hands-on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences.

What You'll Do

* Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud

* Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks

* Deliver solutions supporting omnichannel contact center capabilities, including:

* Voice and call center integrations

* Live chat and digital engagement

* Email-to-case and case management workflows

* Agentic AI capabilities

* Lead end-to-end delivery from discovery through deployment

* Drive technical design, architecture decisions, and solution strategy

* Ensure production stability, performance, and issue resolution

* Own release planning, including after-hours deployments when needed

* Collaborate with Product, Architecture, and cross-functional teams to deliver business outcomes

* Mentor engineers and promote best practices in code quality, CI/CD, and development standards

* Drive innovation by incorporating AI-driven and agentic capabilities (e.g., Agentforce, AWS Bedrock)

* Identify opportunities to enhance advisor and client experiences through automation and intelligent insights

* Partner with vendors and third-party providers to deliver scalable, high-quality solutions

What We're Looking For

* 7+ years of software development experience, including Salesforce development

* Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations

* Experience working in contact center or omnichannel environments (voice, chat, case management)

* Proven ability to lead projects, drive decisions, and own end-to-end outcomes

* Experience delivering solutions in Agile environments

* Exposure to cloud technologies (AWS preferred) and modern architectures

* Strong problem-solving, communication, and stakeholder management skills

* A proactive mindset with a passion for innovation, AI, and continuous improvement