Senior Software Engineer -Salesforce

Job Overview

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do.

We are seeking a hands‑on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences.

• Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud
• Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
• Deliver solutions supporting omnichannel contact center capabilities, including:
  • Voice and call center integrations
  • Live chat and digital engagement
  • Email‑to‑case and case management workflows
  • Agentic AI capabilities
• Lead end‑to‑end delivery from discovery through deployment
• Drive technical design, architecture decisions, and solution strategy
• Ensure production stability, performance, and issue resolution
• Own release planning, including after‑hours deployments when needed
• Collaborate with Product, Architecture, and cross‑functional teams to deliver business outcomes
• Mentor engineers and promote best practices in code quality, CI/CD, and development standards
• Drive innovation by incorporating AI‑driven and agentic capabilities (e.g., Agentforce, AWS Bedrock)
• Identify opportunities to enhance advisor and client experiences through automation and intelligent insights
• Partner with vendors and third‑party providers to deliver scalable, high‑quality solutions

• 7+ years of software development experience, including Salesforce development
• Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations
• Experience working in contact center or omnichannel environments (voice, chat, case management)
• Proven ability to lead projects, drive decisions, and own end‑to‑end outcomes
• Experience delivering solutions in Agile environments
• Exposure to cloud technologies (AWS preferred) and modern architectures
• Strong problem‑solving, communication, and stakeholder management skills
• A proactive mindset with a passion for innovation, AI, and continuous improvement

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan‑ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), Life Lock, Pet Insurance and more.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.