Software Engineering Manager – Customer

Software Engineering Manager – Customer Applications

Full-time

Square Trade/Allstate Protection Plans (“APP”) is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Home Depot, Walmart, Target, Amazon, Costco, and T‑Mobile to name a few), consistently win industry awards and have received tens of thousands of 5‑star reviews… and we’re just getting started.

A member of the Allstate family, APP has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

The Software Management Engineer puts the system user at the center of everything they do; ensuring that users receive the most value out of the products being developed. The Software Management Engineer is a hands‑on leadership role, committing to pair‑programming and test‑driven development. They own and manage running their application in production and are accountable for the success of their digital products through achieving key performance and customer indicators.

The Software Management Engineer selects, leads, counsels, motivates, sets expectations and evaluates small to medium teams. Additionally, they advise direct reports on administrative policies and procedures, risks, issues, problem resolution, and priorities. This person assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Software Management Engineer influences team and business results.

• Leads the effort of shaping the architecture and design of the product
• Collaborates on strategy across product portfolios in partnership with product managers, other peers and key stakeholders
• Leads and participates in daily site, cross‑site, and product team standups
• Leads and participates in retrospectives, demonstrating and encouraging each participant to provide feedback with empathy
• Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices and advocates for a strong culture through personal behavior and coaching of all lab roles
• Leads and participates in knowledge sharing and contributes to the overall growth of the collective knowledge of the Square Trade/Allstate engineering community
• Serves as the anchor of the team and practices technical leadership; helping guide the team in choosing the right technology, solving technical problems, and resolving any technical conflicts within the team
• Coaches the team and leads daily practices of using paired programming and test‑driven development in writing software and building products
• Acts as a player coach in leading by example in day‑to‑day execution of the build out of technical product capabilities
• Leads and participates in inceptions and iteration planning meetings, infusing backlogs with technical input working in close partnership with the product manager

• Bachelor’s Degree in Computer Science or related field
• 8 or more years of engineering experience
• 2 or more years of management experience with full‑time software engineers
• Strong proficiency in Python, Java, Spring Boot, Kafka and microservices framework
• A good understanding of web technologies, such as Angular, SSO, Auth0, event tracking and monitoring tools
• Experience with relational databases, such as PosgreSQL
• Comfortable working in a pair‑programming (XP) environment
• Hands‑on experience with Test‑Driven Development (TDD) and writing high‑quality, testable code
• Hands‑on experience coaching and mentoring software engineers

• Exposure to Generative AI technologies and use cases
• Familiarity with cloud and hybrid environments, including Azure, AWS, and on‑prem systems
• Knowledge of CI/CD pipelines and Dev Ops practices
• Experience using Git Hub for version control and collaboration
• Experience in the warranty, insurance, fintech, or e‑commerce domains

• This job has supervisory duties

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account…