Client Success Architect II

Client Success Architect Level 2

Job Location:

Dallas, TX

Required Commitment:
Available for the possibility of being in-office or on-site for 5 days a week. Might be at a moment's notice. 45+ hours a week baseline, including 40 hours of assigned work and 1 hour a day of practice development and skills enhancement.

Required Attributes:

Persona

Client-First Mindset:
Makes someone else's life easier. Behaves in a manner that clients specifically request their participation/staffing on a project (minimum is being able to be "put in front of a client"). Understands the seriousness of client needs/assignments. Makes work a priority in their life.

Go Getter

Self motivated, looks/asks for work. Doesn't take cover to avoid being asked to do more. Excited to wake up and go to work. Hand holding not required.

Goes the Extra Mile

Pro-actively assists with recruiting, brainstorming, etc. Wants to make a difference, not just get paid. Constantly wants to be better … and willing to push into non-comfort zones.

On the Job Traits:

Can-Do Attitude:
Starts at "Yes, problem solver – does research, asks questions, thinks creatively. Gets around barriers (exhausts reasonable avenues, before asking for help). Resilient and adaptable (e.g., productive in imperfect work environments, such as a client site accommodations).

Creator:
Thinks in opportunities. Brings forward recommendations, not problems. Provides critical feedback … but is never critical, and on the flip-side, is able to receive critical feedback and use it constructively … not defensive, nor excuse-ridden.

Expert:
Wants, and takes action, towards becoming recognized and known as an expert/leader.

Reliable:
Fights for a solution and solves the actual problem. Not satisfied with "having an excuse". An integral part of a small team. On-time and on-budget. Always meets deliverables/promises, or communicates as EARLY as possible. Takes care of housekeeping without oversight (e.g., Time Tracker).

Job Overview:

The Client Success Architect Level 2 will play a leadership role in the development process for enterprise data warehouse, data management and reporting systems. Services include data works, development of strategic roadmaps, and intellectual property tools. The role requires an understanding of enterprise data models and utilization of both relational and dimensional data sources. This position plays a key role in the training and development of others.

Job Responsibilities:

Using assigned customer data files, review and confirm mapping sources. Seek out and schedule training to advance your knowledge and abilities. Regularly train and mentor other Client Success Engineers;
Participate in career coaching process. Design and implement data marts necessary to consume the data warehouse data. Perform detailed analysis of the data (via SQL) to confirm assumptions about the data. Create and maintain technical design documentation. Perform quality coding to specifications for project preparation and completion. Attend and sometimes lead team meetings and report findings. Contribute to team's work preparation creating data lists and mapping for teams review.

Demonstrate and verify data migration. Meet and greet clients and perpetuate the customer service focus. Make team introductions to client. Design database back-up and restoration strategy. Make and confirm documented changes to programming. Performance monitoring and tuning. Create user accounts and assign permissions based on user database access levels. Assign and assist in troubleshooting hardware and software issues on servers and other devices.

Attend training meetings. Prepare Statement of Work Proposal. Capture Business Requirements. Develop and manage issues log. Review meeting minutes and compare to progress chart. Test all deliverables to ensure quality prior to hand-off. Mentor, train, and lead assigned team members and develop talent. Take sales calls and respond to inquiries from potential clients and lead initiatives. Network to generate leads.

Manage a variety of viewpoints to build consensus and create meaningful outcomes. Submit accurate time and expense reports. Other duties as may be assigned.

Job…