ServiceNow Application Administrator

Responsibilities

• Perform administration of production application systems under the direction of more senior staff, including Service Now platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
• Conduct technology implementation tasks under the direction of higher‑level technical and managerial staff.
• Provide problem resolution of production application systems.
• Complete service requests related to assigned systems and Service Now workflows.
• Perform day‑to‑day maintenance and troubleshooting tasks for production application systems, including resolving Service Now incidents and requests.
• Research, review and analyze system modifications, patches, upgrades for applicability to assigned systems and Service Now platform updates.
• Produce and maintain system documentation.
• Assist with creating, testing, and deployment of new products, upgrades, and patches in Service Now (update sets and migration processes).
• Coordinate with Application Managers and product stakeholders.
• Occasionally work after‑hours and weekends to complete special assignments, changes, or incident responses.
• Occasionally travel for operational requirements.
• Perform other duties as needed.

• Understanding of agile methodologies.
• Understanding NIST 800‑171 cybersecurity controls.
• Familiarity with Architecture/Engineering/Construction operations.
• Experience working with web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
• Active Certified Service Now Administrator (CSA) or Certified Application Developer (CAD) certifications.
• Experience developing Service Now flows, business rules, and client scripts.
• Knowledge of Service Now scripting (JavaScript, Glide API) and CMDB management.
• Familiarity with Service Now integrations using REST/SOAP APIs.
• Experience with update sets, migration processes, and platform upgrades.

• Bachelor's degree in Computer Science/MIS-related area or equivalent work experience.
• Good communication skills.
• Ability to interact with customers in a professional manner when providing support for customer problem resolution.
• Self‑starter with the ability to perform assigned administration tasks with minimal supervision.
• Attitude and commitment to being an active participant of our employee‑owned culture.

We offer a comprehensive benefits package that promotes employee ownership, health, performance, and success, including medical, dental, vision, short and long‑term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus, and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education, and geographical location.

(Stated benefits are for full‑time regular positions. Temporary and part‑time roles eligible for limited benefits.) Minneapolis, MN: $59,756.00 - $85,365.00

Primary

Location:

United States – Nebraska – Omaha
Other Locations:
United States – Arizona – Phoenix, United States – North Carolina – Charlotte, United States – Minnesota – Minneapolis, United States – Texas – Fort Worth, United States – Utah – Salt Lake City, United States – Florida – Tampa, United States – Missouri – Kansas City, United States – Texas – Dallas

At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.