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Hybrid Chat Lead – AI-Powered Luxury Cruise Guest Care
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-07-22
Listing for:
XANTERRA TRAVEL COLLECTION
Full Time
position Listed on 2026-07-22
Job specializations:
-
Software Development
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Windstar Cruises is seeking a Chat Lead to own the digital chat channel, combining AI-assisted and live agent interactions to deliver the Windstar guest experience. The role supports the transition toward AI-augmented service while maintaining a personalized, 180 degrees from Ordinary standard across all digital touchpoints.
This full-time, hybrid-position can be based in the Miami metro area or remote across select US states including TX, with strong emphasis on guest-first communication and
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