Ops Supervisor II

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Pay Range $75,000-$80,000

YOUR ROLE

Do you excel in leadership and operational oversight? Are you passionate about driving logistics excellence? If so, this role offers the opportunity to lead multiple departments, guide high‑performing teams, and ensure the seamless execution of transportation, customs, and warehouse activities. You will help deliver exceptional customer service and maintain compliance with all regulatory requirements for the movement of imported and exported goods.

WHAT ARE YOU GOING TO DO?

* Oversee three key operational departments, ensuring alignment of processes, service levels, and productivity across all areas.

* Partner closely with the Operations Manager to support daily operations, strategic planning, budgeting, cost control, and performance analysis.

* Coach, mentor, and develop employees and team leads, fostering a culture of accountability, continuous improvement, and professional growth.

* Lead staff meetings to review performance, address challenges, communicate updates, and gather feedback for improvement.

* Address performance issues promptly and consistently in accordance with company policies.

* Actively participate in employee retention efforts and support training initiatives for staff and internal/external customers.

* Provide outstanding customer service to internal and external partners at all times.

* Review and validate shipping documentation, including invoices, bills of lading, and shipping statements, ensuring full compliance with U.S. and foreign regulations.

* Calculate duties, tariffs, conversions, and weights for international shipments.

* Communicate with customs officials as necessary to resolve delays and clear incoming freight.

* Monitor performance metrics and drive continuous process improvements within assigned departments.

* Establish, revise, and uphold policies, procedures, and service standards related to customs clearance and warehouse operations.

* Conduct regular audits of shipment documentation and accounting records to identify gaps and recommend solutions.

* Maintain an adaptable work schedule, including after‑hours on‑call rotation when required.

* Lead or participate in departmental projects tied to operational improvement or strategic initiatives.

WHAT ARE WE LOOKING FOR?

* Education and Experience:

High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience;
Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.

* Credentials:
Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping;
Some professional certifications may be required.

* Skills:

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

* Bilingual-Spanish-Preferred.

* Characteristics:
Ability to allocate work assignments;
Proven experience in problem analysis, presentation of alternatives and implementing solutions;
Ability to read,…